Emily Blanchard
Christiansburg,United States
Summary
Results-oriented Training Consultant focused on improving company operations, performance and employee satisfaction with high-quality training programs. Bringing top strengths in planning, organizing and decision making.
Overview
25
25
years of professional experience
Work History
Training Consultant
Self-employed
08.2024 - Current
- Implemented Docebo Learning Management System in 6 weeks as opposed to standard 13-week implementation program
- 20+ years of experience in training facilitation
- 15+ years of LMS administration
- Maintain distribution mindshare platform with over 500 enrolled students averaging 2+ 20-minute modules per month for over 15 years.
- Created product training and distribution roll-out to over 20 in-person locations in North America in 6 Months
- Managed multiple projects simultaneously while maintaining strict deadlines and staying within budget constraints.
- Improved student performance by defining clear goals and communicating performance metrics.
- Collaborated with subject matter experts to create accurate, high-quality learning materials for diverse audiences.
- Consulted with organization management to assess needs and plan improvements.
- Increased participant satisfaction by incorporating interactive elements and real-world scenarios into training sessions.
- Delivered engaging presentations and facilitated group activities, ensuring participants gained practical knowledge and hands-on experience.
Senior Global Commercial Training Specialist
Kollmorgen
03.2022 - 07.2024
- Used Docebo and Camtasia to design training for 400 distribution employees and increase distribution mindshare and brand loyalty.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Developed lesson plans, instructional materials and written tests for product application engineering and product sales training courses.
- Assisted in analyzing and assessing training and development needs for organizations, departments and individuals.
Senior Training Specialist/Instructor
Kollmorgen
07.2016 - 03.2022
- Design and implement webinar program
- Utilize educational content for public consumption to increase audience and marketing leads
- Maintained 10% increase in raw leads year over year starting in 2020.
- Implemented Docebo Learning Management System in 6 weeks as opposed to standard 13-week implementation program
- Enhanced employee and distribution performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes, resulting in reduced time for new hires to reach full productivity.
- Led cross-functional teams to create company-wide training initiatives, fostering culture of continuous learning.
Training Specialist/Instructor
Kollmorgen
08.2008 - 07.2016
- Created positive learning environments by incorporating adult learning principles into all instructional designs.
- Developed customized training materials including presentations, job aids, and facilitator guides for effective knowledge transfer.
- Designed and delivered web-based, self-directed learning materials using Angel and Blackboard LMSs and creating online content with development software SoftChalk, STT, SmartBuilder, and Camtasia as well as video editing software PowerDirector, Camtasia, and Adobe Premiere.
- Trained 250 distributor representatives on product, service, and corporate messaging to increase brand confidence.
Document Developer/Technical Writer
Kollmorgen
10.2006 - 08.2008
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Integrated screenshots and diagrams into help articles, making complex processes easier to understand.
- Translated technical specifications into user-friendly guides, facilitating easier product adoption.
Sales Administrator
Kollmorgen
07.2004 - 10.2006
- Supported sales representatives with timely generation of accurate quotes, proposals, and contracts to close deals faster.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to products and services maintaining 90% first time call resolution
- Established strong relationships with clients through regular communication, fostering trust and loyalty in our brand.
- Managed comprehensive database of customers and prospects to track opportunities, follow-ups, and account history.
Data Entry Supervisor
Recognition Research Inc
04.2000 - 09.2003
- Prioritized workload distribution among team members based on their strengths and skill sets for optimal efficiency.
- Reduced data entry errors, ensuring thorough verification of entered information against source documents.
- Managed diverse team of data entry specialists, promoting collaboration and efficient communication within the group.
- Managed performance expectations for 15 employees within OCR department.
Sales Account Manager
New River Valley Radio Partners LLC
09.1999 - 03.2000
- Met with average of 15 clients per week consistently, resulting in 100% client retention rate.
- Increased sales revenue by identifying and pursuing new business opportunities.
- Negotiated prices, terms of sale and service agreements.
Business Administrator
Floored, LLC
05.2010 - Current
- Assisted in the development of marketing materials for business promotion, contributing to increased brand awareness and client acquisition.
- Designed on-boarding training programs.
- Identified opportunities to streamline processes and improve office operations and efficiency.
- Completed payroll taxes for 5+ employees.
Education
Master of Science in Education - Adult Education And Training
St Joseph's College of Maine
Standish, ME05.2015
Bachelor of Arts - Communications
Virginia Tech
Blacksburg, VA05.1999
Skills
- E-learning Modules
- Training Program Development
- Creative Writing
- Training facilitation
- Program Management
- Learning Strategies
- Salesforce CRM
- Sales Enablement Strategies
- Friendly, Positive Attitude
- Problem-Solving
- Teamwork and Collaboration
- Learning Management System Expertise
Software
Salesforce.com CRM
Docebo LMS
Absorb LMS
Blackboard LMS
Angel LMS
Zapier.com
Workfront
Camtasia
Snagit
Audicity
Adobe Premiere
SmartBuilder
ON24
GoToWebinar
Microsoft Teams
SAP
Timeline
Training Consultant
Self-employed
08.2024 - Current
Senior Global Commercial Training Specialist
Kollmorgen
03.2022 - 07.2024
Senior Training Specialist/Instructor
Kollmorgen
07.2016 - 03.2022
Business Administrator
Floored, LLC
05.2010 - Current
Training Specialist/Instructor
Kollmorgen
08.2008 - 07.2016
Document Developer/Technical Writer
Kollmorgen
10.2006 - 08.2008
Sales Administrator
Kollmorgen
07.2004 - 10.2006
Data Entry Supervisor
Recognition Research Inc
04.2000 - 09.2003
Sales Account Manager
New River Valley Radio Partners LLC
09.1999 - 03.2000
Master of Science in Education - Adult Education And Training
St Joseph's College of Maine
Bachelor of Arts - Communications
Virginia Tech
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