Summary
Overview
Work History
Education
Skills
Training
Timeline
Generic
Emily  Blouch

Emily Blouch

Grayslake,IL

Summary

Dynamic food service professional with a strong ability to quickly learn new tasks and work well in a team. Highly knowledgeable in ingredient preparation, including slicing and cutting techniques. Over 5 years of experience in quality customer service, money counting, food ordering and inventory management, time management, as well as effective employee management and positioning. Was a hardworking teacher with a genuine passion for nurturing and educating children. Solid foundation in early childhood education through 130 clock hours of training. I strived to create a healthy learning environment that set the children up for lifelong success and a love for learning. I hold a diverse skill set and have gained valuable lessons from each job i've worked. To a workplace i'd bring, a consistently strong work ethic, reliability, a positive attitude. The flexibility to accomplish any task at hand. Committed to continuous improvement and personal growth as an employee.

Overview

10
10
years of professional experience

Work History

Shift Lead

Ozark Pizza Company Papa John's
09.2024 - Current

Executed opening procedures efficiently. Ensured proper cash handling during transactions.

Hand-prepared all pizzas maintaining adherence to quality standards.

Enforced proper dress code among new hires and current employees.

Ensured correct management of dough supplies. As well as put away truck orders.

Addressed customer complaints with professionalism and respect. Welcomed all customers with kindness.

Shift Supervisor

Starbucks
10.2023 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Helped store management meet standards of service and quality in daily operations.
  • Enforced company policies and regulations with employees.
  • Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
  • Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
  • Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.

Daycare Cook/Daycare Teacher

La Petite Academy Inc.
07.2019 - 08.2023
  • Prepared healthy meals and served food in line with nutritional standards and safe handling guidelines learned in the manager food safety class.
  • Cooked for over 70+ children and teachers.
  • Worked on a time limit and effectively served food on time.
  • Cooked in a very safe and clean way.
  • Washed and sanitized dishes and bottles.
  • I was responsible for food ordering and putting away those orders.
  • Responsible for cooking safe alternatives for children with allergies or food preferences.
  • Multitasking is huge with the kitchen job as well as flexibility and patience to needs of extra foods for classes as well as last minute mistakes such as children spilling food ect.
  • As the Twos Teacher now my job is managing a class of 16 two year olds, making lesson plans, planning art projects and activities, changing diapers, wiping boogers, effectively teaching emotions and how to handle those emotions. Teaching children how to love the basics of reading, writing, math and science at a young age sets up a life of success.
  • I plan engaging fun activities on our weekly lesson plan as well as work with them on colors, shapes, letters ect.
  • Emotional skills and regulation are a huge thing two years olds are learning and I take pride in how I handle the big emotions of my two year olds and how they can learn to handle them too.
  • Patience is so important in the twos class and this job especially has given me that skill and helped me grow as a person very much.

Manager

MOD Pizza
02.2017 - 06.2019
  • I started at mod pizza as a squad member and worked my way up to All-star/Captain as they call it at MOD.
  • This job was very fast pace and busy! We’d have lines out the door of people we’d have to attentively listen to their order and quickly prepare their pizza on the line with 20+ different ingredients.
  • As the line worker you were responsible for keeping the line stocked, clean, and Fyfod. First in first out. On top of ensuring excellent customer service skills such as listening, quick yet precise and effectively communicating on problems at come up.
  • I also helped with cooking the pizzas and cutting them as well as the cashier who handled money counting during peak hours as well as at the end of the night during closing.
  • I helped on prep where I would prepare the foods into pans that were stored in the walk in for service that day, as well as inventory and food orders weekly and monthly.
  • I made the daily deployment of where all employees would work for that shift and always managed my squad members with respect and care.
  • As an All-star I was chosen out of a select few as an exceptional worker and someone capable of training others to work at MOD and implement MOD standards. At mod this was the ultimate title to get and I worked hard to get it and took pride in it.
  • One of the core values at MOD is growth and growing as a person and in your career and performance. This job taught me the importance of always growing and improving your skills and knowledge. There is always something to learn or become more skilled at.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.

Restaurant Hostess

Kawa Restaurant
10.2016 - 04.2017
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.

Cook/Prep

Chipotle
01.2016 - 01.2017
  • As prep I was responsible for all chopping of vegetables, marination of meats, frying of chips, and cooking of rice.
  • I ensured high quality preparation and cut sizes of all menu items served and took pride in that ability.
  • I worked very quickly and chopped pounds of vegetables in a timely manor.
  • I executed cutting safely as well as the cleaning and sanitization of utensils.
  • As cook I maintained a full line of food during peak hours, tended to the workers needs of more food in a timely manor for the line as well as online order food.
  • Ensured that all food was cooked to a safe temperature, and met up to the very high standards of chipotle.
  • High standards is a core value at chipotle and this job especially taught me that we as workers are responsible to uphold those standards and I took that very seriously.
  • Organized and labeled stock of ingredients to maintain needed inventory levels.
  • Helped train and develop new talent by working as the kitchen manager in training where therefore I would train new hires as well.
  • Operated grills and steamers to prepare vegetables, potatoes, rice and meats.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.

Farmers Market Vendor Assistant

Farm Family
06.2015 - 08.2015
  • Ensured compliance with local regulations regarding food safety, permits, and other legal requirements applicable to market vendors.
  • Maximized profits by constantly analyzing sales data and adjusting prices or product selection as needed based on demand.
  • Developed strong rapport with customers by engaging in friendly conversations and offering personalized recommendations based on their preferences.
  • Increased sales revenue through effective product display and strategic pricing of merchandise.
  • Welcomed people warmly with samples of the farms delicious fruits like peaches, strawberries and raspberries.
  • Helped cleaning up the area by putting away product carefully, putting away tables and umbrellas into the truck.

Education

GED -

College of Lake County
Grayslake, IL
2017

Skills

  • Fast Learner
  • Miltitasking
  • Respectful Communication
  • Inclusive and Hospitable
  • First Aid/CPR certified
  • Customer Service
  • Attention to Detail
  • Adaptable and Flexible
  • Highly dependable
  • Caring and Nurturing

Training

  • 130 hours of childcare trainings

Timeline

Shift Lead

Ozark Pizza Company Papa John's
09.2024 - Current

Shift Supervisor

Starbucks
10.2023 - 06.2024

Daycare Cook/Daycare Teacher

La Petite Academy Inc.
07.2019 - 08.2023

Manager

MOD Pizza
02.2017 - 06.2019

Restaurant Hostess

Kawa Restaurant
10.2016 - 04.2017

Cook/Prep

Chipotle
01.2016 - 01.2017

Farmers Market Vendor Assistant

Farm Family
06.2015 - 08.2015

GED -

College of Lake County
Emily Blouch