Emily Blunt
Spokane,WA
Summary
Experienced program operations specialist with a strong focus on enhancing client experiences through strategic support and innovative solutions. Skilled in data management, client intake, and crisis intervention. Demonstrates a keen ability to improve operational processes while maintaining attention to detail. Eager to apply skills in a dynamic environment to foster operational excellence.
Overview
10
10
years of professional experience
Work History
Intake Specialist/Education Coordinator
Northwest Mediation Center
Spokane, WA
06.2024 - Current
- First contact for new clients, determining their needs.
- Collected detailed data from new clients. Documented client's background and reasons for seeking mediation.
- Engaged with confused and scared clients to build confidence and trust.
- Facilitated client access to various helpful resources.
- Created learning materials meeting educational standards.
- Ensured submission of course completions by coordinating with judicial bodies and clients.
Volunteer
Feast World Kitchen
Spokane, WA
09.2019 - Current
- Assisted in organizing and preparing facilities for operational use.
- Handled order taking and customer service in a restaurant environment.
- Assisted during public events as necessary.
Administrative Assistant
Spokane Public Schools District
Spokane, WA
06.2015 - 06.2024
- Managed incoming calls, handled email correspondence, and engaged with parents, students, and staff.
- Managed school records, ensuring accuracy and privacy.
- Scheduled appointments and coordinated meetings.
- Conducted routine updates while ensuring compliance with privacy standards.
- Coordinated scheduling and logistics for school events.
- Handled monetary exchanges with precision.
- Streamlined administrative tasks for faculty efficiency.
Education
Bachelor of Science - Community Health
Arizona State University
Tempe, AZ05-2023
Skills
- Program development
- Strategic planning
- Conflict mediation
- Crisis intervention
- Empathic communication
- Case management
- Cross-cultural sensitivity
- Intake assessment
- Data management
- Research and analysis
Timeline
Intake Specialist/Education Coordinator
Northwest Mediation Center
06.2024 - Current
Volunteer
Feast World Kitchen
09.2019 - Current
Administrative Assistant
Spokane Public Schools District
06.2015 - 06.2024
Bachelor of Science - Community Health
Arizona State University
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