Emily Bolan
Cincinnati
Summary
Proactive and versatile professional with over 3 years of experience in sales and customer service roles. Expert in conflict resolution, relationship building, and POS systems, with strong skills in time management, teamwork, and order fulfillment. Bringing reliability and a customer-focused approach to foster positive experiences and achieve business goals.
Overview
3
3
years of professional experience
Work History
Summer Nanny
Self-employeed
06.2022 - 08.2024
- Throughout the past 3 summers, I resolved conflicts between children using effective communication techniques that fostered empathy and respect among peers.
- Developed strong rapport with parents, communicating daily updates on their children''s progress and needs.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
- Successfully managed multiple responsibilities simultaneously, including childcare, meal preparation, and transportation, demonstrating strong multitasking skills and reliability.
Sales Associate
Pure Barre
09.2022 - 08.2023
- Promoted and sold memberships, class packages and retail products by following up with leads via phone, email, and in-person interactions.
- Educated prospective clients about Pure Barre classes and highlighted the benefits and features of our services.
- Processed membership sales accurately using the studio's POS system.
- Maintained relationships with current members to create a friendly and welcoming community and encourage member retention.
Customer Service Staff
Servatii Pastry Shop
05.2021 - 04.2022
- Greeted customers warmly upon arrival and took their orders accurately to ensure all of their preferences were met.
- Maintained cleanliness and organization of the store, including display cases, countertops, and seating areas.
- Upheld Servatii's brand image by delivering high-quality service and fostering positive customer experiences.
Education
Bachelor of Arts - Finance
The Ohio State University
Columbus, OH05.2027
High School Diploma -
Saint Ursula Academy
Cincinnati, OH05.2023
Skills
- Time Management
- Teamwork and Collaboration
- Order Fulfillment
- Customer Relations
- POS systems expert
- Microsoft Outlook, Word, and Excel
Timeline
Sales Associate
Pure Barre
09.2022 - 08.2023
Summer Nanny
Self-employeed
06.2022 - 08.2024
Customer Service Staff
Servatii Pastry Shop
05.2021 - 04.2022
Bachelor of Arts - Finance
The Ohio State University
High School Diploma -
Saint Ursula Academy
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