EMILY BOLLER

Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.

Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.

Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Completed weekly payroll for 20+ employees.

Provided care for a family of 4 with 2 children (ages 2 and 4), including 1 child with ADHD.

Planned age-appropriate activities that encouraged and prepared them to achieve developmental milestones.

Performed housekeeping tasks, including cooking healthful meals for the whole family, doing the children's laundry, and cleaning common areas and play spaces.

Orchestrated and executed daily schedules, transported children to school, play dates, and extracurricular activities.

Collaborated closely with parents to understand the individual needs and preferences of each child, implementing activities that catered to educational and recreational interests.

Decreased screen time by introducing creative play and educational activities, cutting down passive entertainment by 2 hours per day.

Developed and maintained an organized system for children's belongings and toys, streamlining daily routines and making transitions smoother.

Managed and organized floor operations for newly-opened NYC restaurant, from overseeing servers to interacting with guests

Collaborated with ownership to establish and implement best practices prior to launch, including reservations plan and table layouts, online reservation systems, server performance methodology and guest satisfaction initiatives

Contracted and managed all facets of private events, including client and vendor interface, set-up, breakdown and settlement

Attended all weekly managerial and staff meetings, and oversaw the event calendar and weekly BEO’s for kitchen staff

Performed all opening and closing managerial duties, including cash management, closeout reports and proper security/lock-up procedures.

Provided administrative, office managerial and clerical support

Handled bookkeeping, accounts payable/accounts receivable and maintained electronic and hardcopy filing system

Fielded all customer inquiries via phone and email, and oversaw follow up.

Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.

Coordinated calendar, scheduling and employee dispatch

Invoiced and processed payments using Sage Accounting software

(SEASONAL)

Managed all bar staff, interfaced with guests, and oversaw all customer complaints

Programmed & utilized Aloha POS software for managerial duties, including product usage and server sales reports

Handled cash management, closeout reports and proper security/lock-up procedures

(OUTDOOR SEASONAL)

Solely responsible for all payroll, accounting, and bookkeeping.

Interviewed, hired and trained staff. Coordinated staff scheduling.

Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.

Created P&L based on back of house programming using Aloha POS software.

Programmed menus and played key role in product development and establishment of best practices.

Managed vendor accounts and was solely responsible for all product ordering of food, liquor, and other supplies.

Oversaw restaurant floor operations helped coordinate private events and parties and interfaced with guests.

Handled cash management, closeout reports and proper security/lock-up procedures.

Managed floor staff and oversaw management of all kitchen staff.

Coordinated, contracted and executed all private parties and events, managing all staff prior, during and after each occasion.

Utilized Aloha POS software for closing duties, including product usage and server sales reports

Interfaced with high profile guests and handled all customer complaints.

Handled cash management, closeout reports and proper security/lock-up procedures.

Formulated policies and procedures to streamline operations.

Interviewed patients to complete documents and forms such as intake and insurance forms outpatient care.

Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Compiled and recorded medical charts, reports, and correspondence.

Interviewed patients to complete documents, and forms such as intake and insurance forms.

Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.

Created floor charts for reservations and fielded event inquiries.

Greeted guests, escorted them to dining tables, and provided menu and information about the restaurant to encourage seamless flow of service..

Answered customer questions about hours, seating, and menu information.

Greeted guests, escorted to dining tables, and provided menu and information about the restaurant to encourage seamless flow of service.

(PART TIME)