Emily Bosas
Livonia,Michigan
Summary
Creative Business Analyst with broad-based background in highly competitive and dynamic organizations. Recognized as decisive leader and excellent team player. Committed to forming strong, productive teams. Skilled in working under pressure, adapting to new situations and challenges to best enhance the organizational brand. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Flexible and versatile Business Analyst with a strong work ethic and exceptional interpersonal skills, specializing in developing innovative solutions to organizational problems. Advanced knowledge of asset tracking software. Committed to providing accurate, effective advice to customers.
Overview
13
13
years of professional experience
Work History
Business Analyst
Blue Cross Blue Shield
- Current
- Assists supervisor and management with resolution of problems; conduct special assignments as requested and analyze membership reports, resolving external customer issues
- Troubleshoot problems in assigned areas and submit enhancement recommendations
- Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance
- Compile and analyze data and produce communications
- Provide support to personnel (both internal and external entities) by answering questions, supplying information and training
- Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process
- Membership enrollment experience
- Create and present reports and presentations to display operational data and propose business changes
- Working knowledge of BCN operating systems/applications is considered a plus (Facets, AWT, Edifecs, Macess, 3270/TSOB, SQL).
Social Media Marketing Manager
TruYou Body Renewal
Livonia, MI
12.2023 - Current
- Worked closely with customers to determine appropriate marketing offerings and strategies for business needs.
- Created content for various social media platforms, including Facebook, Twitter, Instagram, LinkedIn, YouTube, and Google+.
- Optimized posts using best practices for each platform.
- Coordinated with designers or videographers when needed for visuals or videos.
- Researched competitors' activities on social media in order to stay ahead of the curve.
- Identified opportunities for improvement within existing strategies or new initiatives.
- Managed multiple accounts on a daily basis including responding to comments and questions in a timely manner.
- Developed and executed social media marketing campaigns to increase brand awareness, engagement, and website traffic.
Independent Beauty Consultant
Mary Kay
Livonia, MI
05.2023 - Current
- Suggested personalized skin care routines for clients, keeping skin type and skin conditions in mind.
- Explained products and prices to customers, demonstrating use of products.
- Handled appointment booking, canceling and rescheduling.
- Supported customers' queries about product ingredients and usage instructions via email or phone calls.
- Educated customers on the latest trends in cosmetics and skincare.
- Ordered or purchased supplies to maintain optimum inventory.
- Created a portfolio of before and after images for each client session.
- Finalized purchases and processed payments.
- Participated in sales presentations, explaining and showcasing positive features and advantages of products or services.
Business Analyst Contractor
OpTech
Troy, MI
08.2021 - 09.2022
- Assists supervisor and management with resolution of problems; conduct special assignments as requested and analyze membership reports, resolving external customer issues
- Troubleshoot problems in assigned areas and submit enhancement recommendations
- Support the development, coordination, and implementation of projects to enhance the overall efficiency of operational procedures, methods, controls, and performance
- Compile and analyze data and produce communications
- Provide support to personnel (both internal and external entities) by answering questions, supplying information and training
- Participate in systems testing, develop procedures/controls and provide recommendations for the ongoing improvement of the updated process
- Membership enrollment experience
- Create and present reports and presentations to display operational data and propose business changes
- Working knowledge of BCN operating systems/applications is considered a plus (Facets, AWT, Edifecs, Macess, 3270/TSOB, SQL).
Credentialing Coordinator
Trinity Health
Livonia, MI
01.2020 - 08.2021
- Performed file audits and provides feedback on completed initial and reappointment credentialing files
- Assisted in daily data entry to ensure an accurate physician database
- Facilitated the integration of new Regional Health Ministries into Credentialing Verification Office by assisting with data entry and/or data conversion into the physician database
- Contacted various primary sources to gather the required verifications to complete the background investigation via telephone, fax transmissions, mailings, and Internet to ensure rapid completion of the application
- Prepared documentation of all verifications including a summary of all verified references for each completed credentials file
- Assisted in the reappointment process; collecting required information, verifying information, and completing appropriate follow-up to complete the reappointment application
- Meet processing time thresholds consistently and with minimal error
- Assists with the initial drafting of privilege forms in the module of the credentialing database
- Maintained the confidentiality of information acquired pertaining to patients, physicians, employees, and external entities
- Tracked errors and complaints to assist with process improvement activities
- Participated in professional development programs and professional organizations to grow in understanding of the various regulations and legislation of the healthcare industry as appropriate
- Maintained the confidentiality of information acquired pertaining to patients, physicians, employees, and visitors to Trinity Health
- Discusses patient and hospital information only among appropriate personnel in appropriately private places
- Maintained a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
Clinical Credentialing and Compliance Coordinator
Centria Healthcare
Farmington Hills, MI
01.2019 - 01.2020
- Processed, verified, and maintained personnel documentation
- Credentialed clinical staff with various insurance companies and community mental health Payors
- Kept track of clinical and field staff’s compliance
- On boarded new clinical and field staff
- Conducted Healthcare Orientation
- Performed daily tasks and projects as assigned.
Receptionist
Marywood Nursing Care Center
Livonia, MI
06.2018 - 12.2018
- Warmly welcomed 20-30 guests per shift, coordinated check-in, collected bills, and directed them to their destination
- Managed phone lines and facilities over 20+ calls a day with family members, patients, hospitals, and transportation
- Maintained and organized, clean, professional workspace and waiting area
- Provided excellent customer service with a helpful and friendly attitude
- Provided administrative and clerical support to management
- Coordinated pickup and delivery of express mail services, unpacked inventory and stocked supplies
- Smoothly managed the day-to-day front desk operations for a busy rehabilitation center.
Intern
Continuum Healthcare Management Services
Ypsilanti, MI
10.2017 - 03.2018
- Went to meetings regarding clients/company
- Completed invoices/finances for each month
- Added patient information into the system.
Dental assistant’s assistant
Canton Dentists
Canton, MI
05.2011 - 09.2012
- Prepared patient, sterilized or disinfected instruments, set up instrument trays, prepared materials, and assisted Dentist during dental procedures
- Filed and pulled charts for the entire staff on a daily basis.
Education
Master of Health Administration -
Eastern Michigan University
04.2020
Bachelor of Science in Health Administration -
Eastern Michigan University
12.2018
Skills
- Data Analysis
- Operational Reporting
- Project Management
- Microsoft Office Suite
- CRM Systems
- Business Process Improvement
- Quality Assurance
- Customer Acquisition
- Customer Needs Assessment
- Data Mapping
- Consulting
- Campaign Performance Tracking
Affiliations
- Member of the Leadership Development Association (LDA) at BCBS
- Created and Manage Book Club
- Active gym member
Accomplishments
- MVP Award -Relationship Orientated 2019 (Centria Healthcare)
- Top performing student in Economics Class
- Dean's List 2015-2020
References
References available upon request.
Timeline
Social Media Marketing Manager
TruYou Body Renewal
12.2023 - Current
Independent Beauty Consultant
Mary Kay
05.2023 - Current
Business Analyst Contractor
OpTech
08.2021 - 09.2022
Credentialing Coordinator
Trinity Health
01.2020 - 08.2021
Clinical Credentialing and Compliance Coordinator
Centria Healthcare
01.2019 - 01.2020
Receptionist
Marywood Nursing Care Center
06.2018 - 12.2018
Intern
Continuum Healthcare Management Services
10.2017 - 03.2018
Dental assistant’s assistant
Canton Dentists
05.2011 - 09.2012
Business Analyst
Blue Cross Blue Shield
- Current
Master of Health Administration -
Eastern Michigan University
Bachelor of Science in Health Administration -
Eastern Michigan University
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