Emily Bosquez Castillo

Hostess:

• Greeted guests and gathered information to seat groups or place them on the waitlist.
• Supported serving staff, food runners, and bussers to keep the dining room presentable and ready
  for guests.
• Greeted customers, answered questions, and recommended specials.
• Monitored dining area to assess server capacity and estimate wait times.
• Answered phone inquiries to schedule and confirm reservations, and respond to service questions.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.

Server Assistance:

• Maintained cleanliness of dining area by wiping down tables after each seating.
• Performed opening and closing duties such as restocking supplies, setting up workstations, cleaning counters.
• Assisted in training new server assistants on job responsibilities and procedures.
• Delivered exceptional customer service through friendly interactions with guests.
• Gave waters to guests as well as refiling their glasses everytime it was empty.

Food Runner:

• Followed health code standards while handling food items.
• Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
• Ensured that all orders were correct before leaving the kitchen area.
• Communicated to kitchen members for any special dietary needs or allergies communicated by guests

• Greeted guests upon arrival, seating them promptly.
• Maintained a clean and organized dining area.
• Provided menus to customers while escorting guests to their seating area as well as moving their chairs for them so they can take a seat.
• Answered the telephone to provide dining information and take reservations.
• Completed closing duties by cleaning menus, polished the windows by host stand, emptying trash, set host stand for the morning shift, checking restrooms, checking the cover count as well as finishing then on the system.
• Monitored dining area to assess server capacity and estimate wait times.
• Managed the waiting list, ensuring that all parties were seated in a timely manner.
• Verified reservations and wait times with customers.

• Cleaned work areas, utensils, equipment and surfaces.
• Rolled, cut, filled and shaped the dough to form the cinnamon rolls.
• Utilized measuring instruments, grade mixer, oven and vegan ingredients for the rolls.
• Placed the shaped dough in pans, and monitored the baking time of the product.
• Decorated the rolls depending on the type of cinnamon rolls we provided.

• Maintained clean, safe working area in compliance with company policies.
• Organized and labeled stock of ingredients to maintain needed inventory levels.
• Measured and weighed food items to comply with portion requirements.
• Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
• Dressed, seasoned and garnished appetizers and salads to prepare for food service.
• Completed special orders according to customer dietary needs.
• Prepared variety of foods according to exact instructions and recipe specifications.
• Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
• Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
• Wrapped, dated and labeled food items in storage for safety and freshness.

• Bagged carefully the groceries of customers.
• Cleaned up spills, collected trash, and swept and mopped floors.
• Retrieve carts from returns and parking lot.
• Checked prices and pulled products for customers.
• Followed company guidelines for cleaning and sanitizing all work surfaces and equipment.
• Followed cleaning schedule for floors, walls, and storage areas.
• Pleasantly helped customers by finding requested items.
• Refill the Ice if it decreases.
• Helped customers who needed their groceries transported to their cars.
• Greet the customers and wish them a good day.
• Always treat and address customers respectfully.