Emily Boswinkle
St. Petersburg
Summary
Passionate results-driven professional with extensive experience at Advance Auto Parts, excelling in customer relationship building and inventory management. Proven track record of boosting sales and achieving personal and store goals through exceptional customer service, effective merchandising strategies, problem-solving, and fostering customer loyalty.
Overview
6
6
years of professional experience
Work History
Retail Parts Pro/Commercial Parts Professional
Advance Auto Parts
04.2023 - Current
- Provided exceptional customer service, addressing concerns promptly and professionally to maintain client loyalty.
- Met customer needs by looking up stock numbers and prices for various parts, identifying correct items and placing timely orders.
- Coordinated delivery drivers using MyDelivery to ensure timely delivery of products while minimizing transportation costs.
- Regularly track and adapt to shop preferences and trends to ensure their needs are met.
- Worked alongside general manager to provide effective coaching for team members.
- Supervised and trained staff on product knowledge and customer service.
- Achieved personal and store sales goals and service objectives.
- Inventory management such as scanning truck, cycle counts, inventory adjustments, price changes, callbacks, etc.
- Reorganization of product on shelves to promote the current ad set
- Provided free DIY services such as battery testing/installations , wiper blade installations and check engine light code reads
- Key holder responsibilities
Salesperson/Retail Parts Pro
Advance Auto Parts
12.2018 - 12.2020
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Informed customers of promotions to increase sales productivity and volume.
- Provided free DIY services such as battery testing/installations , wiper blade installations and check engine light code reads
- Developed relationships with customers through Speed Perks for increased loyalty and repeat business.
- Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
- Key holder responsibilities
Education
High School Diploma -
Mycro School
St. Petersburg, FL05.2017
Skills
- Client relationship building
- Customer service
- Merchandising
- Automotive systems
- Inventory management
- Problem-solving abilities
Timeline
Retail Parts Pro/Commercial Parts Professional
Advance Auto Parts
04.2023 - Current
Salesperson/Retail Parts Pro
Advance Auto Parts
12.2018 - 12.2020
High School Diploma -
Mycro School
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