Azure AD
Emily Botsford
IT Helpdesk Engineer
San Marcos,CA
Summary
I am a hardworking, customer service oriented employee. I have been working for the same company for over 8 years and am looking for a new opportunity to challenge myself and grow my skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
IT Helpdesk Engineer
Porch Group
San Marcos, CA
06.2019 - Current
- Provide excellent customer service/user experience when working on solutions with users
- Broke down and evaluated user problems, using troubleshooting skills, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees, in office and in remote environment
- Followed up with users to verify optimal satisfaction and problem resolution.
- Ordered peripheral equipment for entire org
- Proficient in MacOS, Google Workspaces
- Skilled in Windows, O365
Office Manager
HireAHelper
Oceanside, CA
04.2015 - 06.2019
- Arranged company events, meetings, and travel for employees and guests.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory by ordering, and stocking items
- Used timely project management within budget constraints for multi-faceted problems concerning employees.
- Assist HR and Accounting with various tasks
- Maintain office budget
- Update licensure as needed
- Assist with basic tech issues (macOS)
Customer Service Representative
HireAHelper
Oceanside, CA
04.2013 - 04.2015
- Answer customer calls
- Respond to customer emails and voicemails,
- Provide customer service in high-stress situations,
- Implement problem-solving skills in real time
- Assist customers with placing, cancelling, and changing orders
- Work with both customer and service provider to find solutions
Education
High School Diploma -
Valley Center High School
Valley Center, CA 09.2004 - 06.2009
Skills
Technical Support
Software
MacOS
Google Workspaces
Amazon Workspaces
Okta
Salesforce
OpenVPN
PulseSecure VPN
MS Office (O365)
RingCentral
Atlassian Products
Timeline
IT Helpdesk Engineer
Porch Group
06.2019 - Current
Office Manager
HireAHelper
04.2015 - 06.2019
Customer Service Representative
HireAHelper
04.2013 - 04.2015
High School Diploma -
Valley Center High School
09.2004 - 06.2009