Azure AD
Emily Botsford
IT Helpdesk Engineer
San Marcos,CA
Summary
I am a hardworking, customer service oriented employee. I have been working for the same company for over 8 years and am looking for a new opportunity to challenge myself and grow my skills.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
IT Helpdesk Engineer
Porch Group
San Marcos, CA
06.2019 - Current
- Provide excellent customer service/user experience when working on solutions with users
- Broke down and evaluated user problems, using troubleshooting skills, personal expertise and probing questions.
- Configured hardware, devices and software to set up work stations for employees, in office and in remote environment
- Followed up with users to verify optimal satisfaction and problem resolution.
- Ordered peripheral equipment for entire org
- Proficient in MacOS, Google Workspaces
- Skilled in Windows, O365
Office Manager
HireAHelper
Oceanside, CA
04.2015 - 06.2019
- Arranged company events, meetings, and travel for employees and guests.
- Sourced vendors for special project needs and negotiated contracts.
- Oversaw office inventory by ordering, and stocking items
- Used timely project management within budget constraints for multi-faceted problems concerning employees.
- Assist HR and Accounting with various tasks
- Maintain office budget
- Update licensure as needed
- Assist with basic tech issues (macOS)
Customer Service Representative
HireAHelper
Oceanside, CA
04.2013 - 04.2015
- Answer customer calls
- Respond to customer emails and voicemails,
- Provide customer service in high-stress situations,
- Implement problem-solving skills in real time
- Assist customers with placing, cancelling, and changing orders
- Work with both customer and service provider to find solutions
Education
High School Diploma -
Valley Center High School
Valley Center, CA 09.2004 - 06.2009
Skills
Technical Support
Customer service expert
Application support
Desktop support
Staff education and training
Software
MacOS
Google Workspaces
Amazon Workspaces
Okta
Salesforce
OpenVPN
PulseSecure VPN
MS Office (O365)
RingCentral
Atlassian Products
Timeline
IT Helpdesk Engineer
Porch Group
06.2019 - Current
Office Manager
HireAHelper
04.2015 - 06.2019
Customer Service Representative
HireAHelper
04.2013 - 04.2015
High School Diploma -
Valley Center High School
09.2004 - 06.2009