Summary
Overview
Work History
Education
Skills
Websites
Hobbies and Interests
Certification
Certifications And Skills
Timeline
Generic

Emily Botts

Chicago,IL

Summary

Experienced in community management with a strong background as an Assistant Community Manager, adept at overseeing tenant relationships, coordinating events, and resolving resident concerns. Skilled in fostering a positive living environment through strategic problem-solving, effective communication, and a customer service-oriented approach. Proven ability to enhance resident satisfaction and cultivate a strong sense of community.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Assistant Community Manager

Greystar
Chicago, USA
03.2023 - Current
  • Oversee lease renewals and new move-ins, ensuring seamless execution and high resident retention in a 148-unit luxury tower.
  • Lead daily operations, including resident relations, vendor coordination, maintenance oversight, and financial recordkeeping.
  • Manage invoices with precision, ensuring accuracy and alignment with budget compliance and financial goals.
  • Plan and execute resident events and community engagement initiatives in line with Greystar brand standards.
  • Address resident concerns promptly and professionally, fostering long-term trust and satisfaction.
  • Coordinate events for residents of the community.
  • Collect rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Improve NOI through rent growth and expense management.
  • Oversee the recruitment and training of new community team members.

Assistant Community Manager

Groupfox
Chicago, USA
05.2021 - 03.2023
  • Managed operations at a 615-unit residential tower, ensuring high occupancy rates and prompt resolution of resident concerns.
  • Conducted property inspections and partnered with maintenance teams to uphold safety standards and aesthetic appeal.
  • Researched market trends and leasing data to develop competitive pricing strategies and optimize renewal processes.
  • Organized weekly events and outreach programs to enrich the resident experience and drive retention.
  • Oversaw escalated issues and supported collections efforts, contributing to NOI stability.
  • Trained and mentored new team members, stepping into leadership roles in the Property Manager's absence.

Education

Bachelor of Science - Business, Management Concentration

Edgewood College
Madison, WI

Skills

  • Team leadership
  • Yardi Software Proficiency
  • Resident relations
  • Financial tracking
  • Lease management
  • Occupancy optimization

Websites

Hobbies and Interests

  • Active Member, West Loop Community Organization
  • Personal Interests: Running, yoga, reading thriller novels

Certification

  • Illinois Residential Leasing Agent

Certifications And Skills

  • Advanced proficiency in Microsoft Excel, Yardi, and CRM Platforms
  • Strong Leadership, resident relations, vendor coordination, and financial tracking

Timeline

Assistant Community Manager

Greystar
03.2023 - Current

Assistant Community Manager

Groupfox
05.2021 - 03.2023

Bachelor of Science - Business, Management Concentration

Edgewood College

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