Emily Bourdua
Summary
Experienced with managing diverse tasks and supporting team initiatives. Utilizes organizational skills and attention to detail to enhance operational efficiency. Track record of effective collaboration and problem-solving in fast-paced settings.
Overview
21
21
years of professional experience
Work History
Sales Enablement Associate
McGraw Hill
05.2023 - Current
- provide administrative, problem-solving support to the sales team
- assist with daily operational tasks such as desk copy requests, Connect/ALEKS codes, bookstore orders, price quotes and price discounts, Create book builds, digital account creation, access to instructor resources, SFDC maintenance
- Daily collaboration with LTR's
- provide support to National Enterprise team- review bookstore vendor adoption reports to ensure data matches Salesforce adoptions
- member of BEST Utilization committee; a workstream created to help optimize BEST usage and highlight team success stories
Implementation Sales Associate
McGraw Hill
04.2021 - 05.2023
- manage Salesforce and Gainsight opportunities
- provide customer service support and technical assistance as needed
- support instructors with onboarding process, learning how to use our digital products
- partner with Customer Success Team to help implement digital products
- complete daily outbound service calls
Freelancer
McGraw Hill
11.2020 - 04.2021
- Sunset Sales associate- collaborated with a team to inform instructors about the LearnSmart sunset.
- helped instructors migrate assignments to SmartBook 2.0
- assisted instructors with LMS pairing during back to school season
- completed Connect Rebuilds.
8th Grade Social Studies Teacher
Springfield Township Middle School
08.2015 - 06.2020
- Collaborated with department and educational leadership to develop and implement novel curriculum
- Led varied educational assessments techniques including: podcasts, journaling, research projects, presentations, five paragraph historical essay writing, debates, and technology based projects.
- Collaborated with colleagues to implement Project Based Learning initiative
- Managed administrative responsibilities: tracking, reporting metrics and progresses assessments for department and system protocol; and specialized programs to meet individual student needs
- Completed graduate course with Penn Literacy Network
7th/8th Grade Social Studies Teacher
Saint Philip Neri School
09.2010 - 06.2015
- Implemented Common Core standards in ELA, served as department leader coordinator
- Developed and implemented interactive lesson plans based upon state standards and curriculum guidelines
- Created hands-on, long-range projects in all curriculum areas, developed cross-curricular assignments
- Implemented and managed reading mentoring program for 3rd and 4th grades; reading Olympics coordinator for 5th and 6th grades
7th/8th Grade Social Studies/Middle School ELA Teacher
Holy Family School
09.2003 - 06.2010
- Served as social studies Curriculum coordinator
- Supervised a student-led school renovation project memorialized as a mural on school property
- Moderator of community service club; organized various service and outreach projects
- Lead teacher of Morning CARES program; oversaw the responsibilities of 7th grade homeroom
Education
Bachelor of Arts - Social Studies Education
University of Delaware
Newark, DE05.2003
Skills
- Customer service
- Time management
- Attention to detail
- Complex Problem-solving
- Supporting sales staff
Timeline
Sales Enablement Associate
McGraw Hill
05.2023 - Current
Implementation Sales Associate
McGraw Hill
04.2021 - 05.2023
Freelancer
McGraw Hill
11.2020 - 04.2021
8th Grade Social Studies Teacher
Springfield Township Middle School
08.2015 - 06.2020
7th/8th Grade Social Studies Teacher
Saint Philip Neri School
09.2010 - 06.2015
7th/8th Grade Social Studies/Middle School ELA Teacher
Holy Family School
09.2003 - 06.2010
Bachelor of Arts - Social Studies Education
University of Delaware
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