Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Alexandra Bourque

Austin,TX

Summary

Professional in customer service with significant experience in managing reservations and providing excellent support. Strong focus on team collaboration and delivering results, adaptable to changing needs, and reliable in all situations. Skilled in communication, organization, and problem-solving, with keen ability to ensure efficient and accurate reservation processes. Employers value leadership, dependability, and proactive approach.

Overview

7
7
years of professional experience

Work History

Autism Support Associate

Action Behavior Centers
08.2024 - Current


  • Assisted clients in developing life skills, such as cooking, cleaning, and personal hygiene tasks, fostering increased independence.
  • Maintained safe environments for clients through regular assessments of potential hazards and proactive risk management strategies.
  • Enhanced Autism Support services by implementing individualized care plans tailored to each client''s needs.

Hotel Reservations Agent

Lake Austin Spa Resort
02.2021 - 08.2024
  • Coordinated closely with front desk staff to communicate special requests or requirements from guests prior to arrival.
  • Addressed customer concerns and resolved issues, resulting in improved guest relations.
  • Utilized various software systems for efficient reservation processing and data management.
  • Enhanced guest satisfaction by efficiently managing reservations and providing accurate booking information.
  • Managed large call volumes, maintaining professionalism and attention to detail under pressure.

Bar Manager

Lake Austin Spa Resort
03.2018 - 02.2021
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Closed out cash register and prepared cashier report at close of business.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Increased revenue with creative marketing initiatives and promotional events.
  • Enhanced team productivity through effective scheduling and task delegation.

Education

High school diploma -

Rayne High School
Rayne, LA
05.2011

Skills

  • Writing skills
  • Collaborative teamwork
  • Emotional regulation support
  • Positive reinforcement
  • Call center support
  • Patient Follow-up calls

Timeline

Autism Support Associate

Action Behavior Centers
08.2024 - Current

Hotel Reservations Agent

Lake Austin Spa Resort
02.2021 - 08.2024

Bar Manager

Lake Austin Spa Resort
03.2018 - 02.2021

High school diploma -

Rayne High School

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