Emily Boutain
Honolulu,Hawaii
Summary
Dynamic leader with a proven track record of elevating customer engagement, adept in budget leadership, and fostering employee motivation. Excelled in enhancing store operations and sales analysis, achieving significant improvements in customer engagement through innovative social media marketing strategies. Skilled in vendor engagement, working with company ambassadors, and visual merchandising, consistently delivering results beyond expectations.
Overview
7
7
years of professional experience
Work History
Sales Associate
Valyou Furniture
Honolulu, Hawaii
10.2024 - Current
- Provided excellent customer service and maintained deep product knowledge.
- Assisted with merchandising and maintaining visually appealing store displays.
- Processed transactions and handled returns while ensuring a seamless customer experience.
- Managed Shopify POS register to complete customer transactions, track sales data, implement discounts.
Shop Manager
Island Divers Hawaii Kai
Honolulu, Hawaii
03.2024 - 12.2024
- Oversaw daily operations, scheduling, and payroll for a high-volume retail and booking center.
- Managed inventory levels, loss prevention, and vendor relations to maintain optimal stock levels.
- Led marketing initiatives, including email campaigns, and in-store promotions. Planned and executed special events to enhance customer engagement, and drive revenue.
- Supervised and trained retail staff, fostering a high-performance and customer-focused culture.
- Managed general operations, set up, and monitored the Shopify POS system.
- Heavily utilized Google Workspace platforms for things like employee communication, and even tracking online user behavior patterns.
YMCA Pool Coordinator
YMCA
Weston, WI
04.2018 - 08.2024
- Managed daily pool operations, including scheduling, staffing, and safety compliance.
- Recruited, trained, and supervised lifeguards and aquatic staff to ensure high service standards.
- Developed and implemented marketing campaigns to increase community engagement and enrollment.
- Coordinated special events such as birthday parties and corporate outings to enhance revenue streams.
- Oversaw supply inventory and procurement to maintain facility readiness.
- Maintained policies and procedures for all aquatic programs, ensuring safety and operational excellence.
Logistics Coordinator
Living Ocean Tours
Honolulu, HI
01.2023 - 03.2024
- Streamlined transportation and logistics processes, reducing costs and improving efficiency.
- Developed customer service policies to enhance client satisfaction and retention.
- Managed cash transactions and point-of-sale operations with precision.
- Spearheaded branding campaigns and marketing strategies to increase bookings.
Assistant Manager/General Manager
Lululemon
Appleton, WI
11.2020 - 11.2023
- Managed store operations, inventory, and visual merchandising to maximize sales.
- Recruited, trained, and developed a high-performing retail team.
- Created sales reports and analyzed financial data to identify growth opportunities.
- Developed and executed marketing campaigns, including social media, and in-store events.
- Cultivated relationships with vendors and professional networks to enhance brand awareness.
Education
Bachelor of Arts - English And Communications W/ A Minor in Business
Hawaii Pacific University
Honolulu, HI05-2026
High School Diploma -
Wausau East High School
Wausau, WI05-2022
Skills
- Multi-location retail management
- Team leadership & employee development
- Budgeting & financial analysis
- Inventory management & loss prevention
- Visual merchandising & branding
- Customer engagement & sales strategy
- Event planning & promotional campaigns
- Point-of-sale systems (Shopify, POS)
- Google Workspace & data analysis
Certifications & Additional Experience
- Social Media Marketing & Content Creation
- Health & Safety Compliance
- Employee Motivation & Leadership Training
References
References available upon request.
Timeline
Sales Associate
Valyou Furniture
10.2024 - Current
Shop Manager
Island Divers Hawaii Kai
03.2024 - 12.2024
Logistics Coordinator
Living Ocean Tours
01.2023 - 03.2024
Assistant Manager/General Manager
Lululemon
11.2020 - 11.2023
YMCA Pool Coordinator
YMCA
04.2018 - 08.2024
Bachelor of Arts - English And Communications W/ A Minor in Business
Hawaii Pacific University
High School Diploma -
Wausau East High School
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