Emily Bowen
Chesapeake,VA
Summary
Enthusiastic and well-organized Treatment coordinator with a solid background in data entry, schedule management, and treatment plan creation. Focusing on working with patients to ensure a complete understanding of their treatment as well as walking them through the benefits and risks of dental treatment. As well as being able to adapt to high-pressure, dynamic situations.
Overview
6
6
years of professional experience
Work History
Treatment Coordinator
Hatcher And Frey Orthodontics
03.2023 - Current
- Explained treatment choices to patients and helped determine best options.
- Researched billing issues, scheduled appointments, and verified insurance coverage.
- Conducted interviews with patients to discuss health history, objectives, and concerns.
- Laid out potential payment plans for up to 10 patients a day.
- Reviewed X-rays to help patients determine the best treatments.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Acted as the main point of contact for patients, doctors, and clinical staff by closely reviewing medical charts and maintaining high levels of communication.
Front Office Specialist
HHKC Oral & Maxillofacial Surgery Center
10.2022 - Current
- Determined amounts due and accepted payments.
- Scheduled appointments, sent reminders and updated master calendar.
- Greeted, registered and checked in patients.
- Provided forms to fill out or update and added latest information computer system.
- Ran form copies, faxed information and made phone calls to patients, other providers and insurance companies.
- Directed phone inquiries, answered customer questions and scheduled appointments.
- Took more than 50 incoming calls per day, provided information and routed callers to correct personnel.
Front Desk Attendant
AC Hotel by Marriott
02.2022 - 08.2022
- Processes 80 plus reservations per day through Fosse software, being quick and efficient while simultaneously keeping an open line of communication for all departments.
- Answered multi-line phone system answered guests' questions and transfer all calls to the appropriate department.
- Answered 40-plus guests' questions and completed requests through the GXP software.
- Proven ability to develop and implement creative solutions to complex problems
- Worked well in a team setting, providing support and guidance
Front Desk Coordinator, Shipping Clerk
sugaringLA
02.2021 - 06.2021
- Organize, confirm, process, and conduct all guest check-ins/check-outs on Mindbody Software
- Assist clients with appointment scheduling, requests, changes, and cancellations over the phone or through Google Voice
- Providing secure payment options, via card, cash, or online payments apps through vouchers and gift cards
- Had clients complete all waivers for safety and state regulations
- Tracked all inventory of in house products, being sold in all five studios and products being shipped through Shopify
- Packaged and printed out labels for in house products being sold online through Shopify.
- Maintained office supplies by taking inventory and submitted orders for low-stock items.
- Checked bills of lading, outgoing package paperwork and other documentation for accuracy.
Associate & Stock Team Member
Cost Plus World Market
11.2020 - 01.2021
- Assist customers with requests in-store and on the phone
- Handling complaints to building strategies for improving the overall customer experience and fostering loyalty
- Operate machinery (forklifts & open platform picker) and follow all safety procedures
- Use handheld tracking scanners to track and update inventory
- Used BOPUS to track and fulfill customers’ orders.
- Worked varied hours, days, nights and weekends as business needs dictate.
City Intern
The City of Moses Lake
07.2018 - 08.2019
- Completed clerical tasks such as filing, copying, and distributing mail
- Balanced daily cash drawer and prepared bank deposits
- Supported the Community Development Department by answering phones, copying packets, and mailing correspondence
- Sorted and organized materials such as physical files, tracking spreadsheets, and reports
- Organized documents and routed them to correct recipients
- Archived paper documents electronically, increasing usability, and office organization.
- Stamped and entered invoices for business operations using PermitTrax
- Scheduled daily building inspections using PermitTrax.
- Maintained fiscal records and accounts.
Education
AAS - Cosmetology
Rudy & Kelly Academy, A Paul Mitchell Partner School
Virginia Beach, VA08.2024
High School Diploma -
MiraCosta Community College Adult High School
Oceanside, CA06.2020
Skills
- Prioritization and Time Management
- Attention to Detail
- Data Entry and Database Software
- Customer Service-Oriented
- Computer Proficiency
- Database Coordination
- Time Management
Accomplishments
Honor Society Student Member for four years
Vice President of Speech and Debate for four years
Affiliations
Honor Society Student Member
Vice President of Speech and Debate
Additional Information
OMS, PermitTrax, Fosse, MindBody, Shopify, BOPUS, Cloud9, iTero, and EasyRX
Hobbies
Pottery, Animal Advocacy, Reading, and Dirt Bike Riding.
Timeline
Treatment Coordinator
Hatcher And Frey Orthodontics
03.2023 - Current
Front Office Specialist
HHKC Oral & Maxillofacial Surgery Center
10.2022 - Current
Front Desk Attendant
AC Hotel by Marriott
02.2022 - 08.2022
Front Desk Coordinator, Shipping Clerk
sugaringLA
02.2021 - 06.2021
Associate & Stock Team Member
Cost Plus World Market
11.2020 - 01.2021
City Intern
The City of Moses Lake
07.2018 - 08.2019
AAS - Cosmetology
Rudy & Kelly Academy, A Paul Mitchell Partner School
High School Diploma -
MiraCosta Community College Adult High School
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