Emily Pickens
Nixa,MO
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Preschool Teacher
James River Church - Weekday Preschool
11.2023 - Current
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Boosted children''s social development by promoting positive interactions among peers through group activities and collaborative projects.
Dental Insurance Coordinator/Receptionist
Oneida Dental
09.2023 - 10.2023
- Negotiated pre-authorizations for necessary dental procedures, securing coverage for vital treatments otherwise not covered.
- Supported patients throughout the treatment process by answering questions about their financial responsibility concerning deductibles, copayments, or coinsurance amounts.
- Assisted patients in understanding their dental insurance benefits, coverage limits, and out-of-pocket expenses.
- Served as a liaison between patients, dental providers, and insurance companies to resolve any discrepancies or misunderstandings regarding coverage or billing issues.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Stay at Home Mother
Stay At Home Mom
04.2021 - 09.2023
Registered Dental Assistant
Jubilee Dental
08.2020 - 02.2021
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Updated patient records regularly after each appointment or procedure to ensure accurate documentation.
- Managed front desk duties, including greeting patients, handling phone calls, and maintaining communication between staff members.
- Educated patients on proper oral hygiene habits, fostering long-term dental health improvement.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay, and areas needing treatment.
- Supported dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Took dental images following strict patient protection rules, applying lead aprons.
Administrative Assistant
MWH Group
02.2018 - 02.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Made daily deposits and recored
Customer Service Representative
Check N Go
05.2015 - 12.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Received customer payments.
- Daily deposits
- Store marketing
Key Holder/Sales Associate
Card and Party Factory
08.2010 - 01.2015
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
Education
High school or equivalent -
Bright Ideas Charter
Wichita Falls, TXSkills
- Receptionist
- Customer Service Skills
- Data Entry
- Time Management
- Accounts Payable
- Quickbooks
- Outlook
- MS Office
- Word
- Office Experience
- Microsoft Office
- Word Processing
- Administrative Assistant
- Organizational Skills
- Writing Skills
- Microsoft Excel
- Dental Assisting
- Proofreading
- Marketing
Certification
- Nitrous Oxide, 09/01/20, Present
- Registered Dental Assistant, 07/01/20
- CPR Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Preschool Teacher
James River Church - Weekday Preschool
11.2023 - Current
Dental Insurance Coordinator/Receptionist
Oneida Dental
09.2023 - 10.2023
Stay at Home Mother
Stay At Home Mom
04.2021 - 09.2023
Registered Dental Assistant
Jubilee Dental
08.2020 - 02.2021
Administrative Assistant
MWH Group
02.2018 - 02.2020
Customer Service Representative
Check N Go
05.2015 - 12.2016
Key Holder/Sales Associate
Card and Party Factory
08.2010 - 01.2015
- Nitrous Oxide, 09/01/20, Present
- Registered Dental Assistant, 07/01/20
- CPR Certification
High school or equivalent -
Bright Ideas Charter
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