Summary
Overview
Work History
Education
Skills
Timeline
Generic

Emily Boyce

Las Vegas,NV

Summary

Dedicated and detail-oriented referrals specialist with a proven track record in managing day-to-day operations, including phone handling, referral processing, and comprehensive support for staff and patient needs. Exceptional multitasking abilities facilitate effective performance under pressure while meeting deadlines in fast-paced environments. Reliable and strong communication skills, fostering positive relationships within the healthcare setting. Committed to continuous learning and growth to enhance contributions to patient care and overall team success.

Overview

14
14
years of professional experience

Work History

Referral Specialist

Intermountain Healthcare
09.2023 - Current
  • Called insurance companies to get precertification and other benefits information on behalf of patients.
  • Collaborated with healthcare clinics to ensure accurate and complete referral information, improving patient care coordination.
  • Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
  • Verified insurance benefits and eligibility for specialty referrals before referring clients.
  • Scheduled appointments with specialists on behalf of clients.
  • Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
  • Obtained prior authorization for specialities.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Receptionist/Support Staff

WarmSprings Surgical Center
09.2020 - Current
  • Greet incoming patients and visitors professionally and provided friendly assistance.
  • Confirmed appointments, and any updates to patients records with confirmation.
  • Kept lobby and surgery center clean and neat to give patients and visitors good first impression.
  • Answered phone promptly and directed incoming calls to the correct offices.
  • Managed multiple tasks and met sensitive deadlines.
  • Maintained confidentiality of information regarding patients and the company.
  • Restocked supplies and completed inventory counts.
  • Maintained visitor log for entering the facility.
  • Assisted staff and administration with any needs as well as completed assignments independently.
  • Handled incoming and outgoing vendors.
  • Adhered to strict HIPPA guidelines to protect patient privacy.

Child Care Center Director

Kids Quest at Texas Station
09.2011 - 09.2020
  • Engaged with families to build positive relationships for children to thrive.
  • Recruited, selected and retained high-quality staff to reduce turnover and foster stability for the center and children.
  • Supervised and managed under licensing guidelines to comply with state requirements as well as the safety and well-being of staff and children.

Customer Service Representative

Logisticare Solutions Llc
10.2014 - 04.2015
  • Helped large volume of members every day with a positive attitude and focused on member satisfaction.
  • Adhered to scripts to consistently achieve call-time and quality standards.
  • Escalated complicated member account issues to supervisors or direct leads.
  • Responded to member requests, offering support and recommendations to address.

Education

CDA - Child Development

CDAtraining.org
03.2017

Skills

  • Confidentiality
  • Customer service
  • Caring and empathetic
  • Communicating to patients and families
  • Problem-solving
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Calm and effective under pressure
  • Excellent communication
  • Teamwork and collaboration

Timeline

Referral Specialist

Intermountain Healthcare
09.2023 - Current

Receptionist/Support Staff

WarmSprings Surgical Center
09.2020 - Current

Customer Service Representative

Logisticare Solutions Llc
10.2014 - 04.2015

Child Care Center Director

Kids Quest at Texas Station
09.2011 - 09.2020

CDA - Child Development

CDAtraining.org

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