Emily Boyd
Elko,GA
Summary
Hardworking Assistant Manager/Shipping Manager skilled in order fulfillment, warehouse processes and inventory management. Reliable and dependable with 5 years of industry experience. Demonstrated success in contributing to team objectives.
Overview
17
17
years of professional experience
Work History
Director of Fulfillment
Peachy Olive Glitters
07.2019 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Analyzed inventory data to identify and address stock discrepancies.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Strengthened inventory processes to balance supply needs with budget and space limitations.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained accurate computer records of materials weights, bill amounts, and identified variances.
- Reviewed order data to verify transactions and shipping dates.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Handled day-to-day shipping and receiving overseeing more than 500 packages per day.
- Works well in a fast paced environment.
- Detail Oriented.
- Self Motivator - works well independently and with a team.
- Knowledge of Shipstation, Shopify, Microsoft Word, Microsoft Excel, Adobe Illustrator, Photo Shop, and some computer graphics.
- Very good written and verbal communication skills.
Assistant Manager
EZ Jewelry And Pawn
03.2007 - 07.2019
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Reviewed sales and gross profit report to assess company efficiency.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Developed strong rapport with customers and created positive impression of business.
- Maintained a relationship with WRPD to discuss stolen items.
- Data Entry
- Performed background checks with NICS - (weapons)
Education
Associate of Science - Logistics Management
Georgia Military College
Warner Robins, GA12.2012
Skills
- Order Fulfillment
- Shipping Coordination
- Inventory Control
- Customer Service
- Records Management
- Warehouse Organization
- Data Management
- Attention to Detail
Timeline
Director of Fulfillment
Peachy Olive Glitters
07.2019 - Current
Assistant Manager
EZ Jewelry And Pawn
03.2007 - 07.2019
Associate of Science - Logistics Management
Georgia Military College
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