Emily Brackney
Pekin,IL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Arnold And Son's Plumbing
09.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Manager
Hobby Lobby
07.2021 - 09.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
CNA
OSF Saint Francis Medical Center
12.2020 - 07.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
Education
CNA Licensing -
Illinois Central College
East Peoria, IL09.2019
High School Diploma -
Pekin Community High School
Pekin, IL05.2019
Skills
- Customer Service
- Active Listening
- Critical Thinking
- Data Entry
- Conflict Resolution
- Payment Processing
- Call Center Operations
- Paperwork Processing
- Appointment Scheduling
- Product Sales
Certification
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
Timeline
Customer Service Representative
Arnold And Son's Plumbing
09.2023 - Current
Customer Service Manager
Hobby Lobby
07.2021 - 09.2023
CNA
OSF Saint Francis Medical Center
12.2020 - 07.2021
CNA Licensing -
Illinois Central College
High School Diploma -
Pekin Community High School
- CNA - Certified Nurse Assistant
- First Aid/CPR Certified
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