Emily Bratcher
Bella Vista
Summary
Compassionate and dedicated CNA with extensive experience at Highlands Health and Rehabilitation, skilled in vital sign monitoring and patient communication. Proven ability to enhance patient satisfaction through emotional support and effective care plan implementation, ensuring a safe and dignified environment for all patients. Committed to delivering high-quality, individualized care.
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
4
4
years of professional experience
Work History
OP CNA
Circle of Life
10.2024 - 11.2025
- Assisted patients with daily living activities, enhancing comfort and independence.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and organization of patient rooms and common areas.
- Communicated effectively with patients, families, and healthcare team members.
- Supported mobility by assisting with transfers and ambulation exercises.
- Documented patient care activities accurately in electronic health records.
- Followed safety protocols to ensure a secure environment for patients and staff.
- Participated in training sessions to enhance caregiving skills and knowledge.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
CNA
Highlands Health and Rehabilitation
02.2023 - 10.2024
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
Sales Associate
Dollar General
01.2022 - 02.2023
- Assisted customers in product selection, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout process.
- Maintained inventory levels through regular stock checks and restocking efforts.
- Collaborated with team members to create visually appealing merchandise displays.
- Addressed customer inquiries and resolved issues promptly for improved satisfaction.
- Implemented promotional strategies to increase product visibility and sales volume.
- Trained new associates on customer service protocols and operational procedures.
- Monitored store cleanliness and organization, contributing to a positive shopping environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Rogers High
Rogers, ARSkills
Patient care
Timeline
OP CNA
Circle of Life
10.2024 - 11.2025
CNA
Highlands Health and Rehabilitation
02.2023 - 10.2024
Sales Associate
Dollar General
01.2022 - 02.2023
High School Diploma -
Rogers High