Overview
Work History
Education
Timeline
Generic

Emily Brichacek

Champlin,MN

Overview

18
18
years of professional experience

Work History

File Records

Henningson & Snoxell Ltd.
Maple Grove, MN
02.2023 - 02.2024
  • Knowledge and experience in multiple practice areas including Business Law, Family Law, Elder Law, Estate Planning, and Residential Real Estate.
  • Proficient and versatile in various administrative domains, offered backup support and aid to multiple departments within the Firm throughout the day.
  • Handled incoming phone calls efficiently, delivering exceptional customer service to clients while managing multiple Attorney emails and calendars.
  • Overhauled the firm's File Records department by creating and implementing new policies and procedures, while successfully orchestrating the reorganization of more than 5,000 physical files stored onsite.
  • Well-versed in state and case retention guidelines and procedures across various practice areas.
  • Entered case and client information into the firm's CRM system, researching and investigating missing or conflicting case information from attorneys and paralegals ensuring accurate client and case information.
  • Proficiently used the following programs and systems: Microsoft Word, Outlook, Excel, Teams, OneNote, Prolaw, NetDocs, Actionstep.

Document Specialist

Messerli Kramer
Plymouth, MN
08.2022 - 10.2022
  • Created and maintained a diverse range of company documents.
  • Collaborated with staff attorneys to guarantee both internal and external documents adhered to the firm's continuously evolving requirements and regulations.
  • Completed a diverse range of projects, tasked on daily, weekly, and monthly schedules.
  • Proficient in a range of computer programs and systems, such as Microsoft Office, Excel, Cogent, Outlook, Messenger, Adobe PDF, and Microsoft Word, as required.
  • Developed and introduced and innovative concepts to project teams and data operations, enhancing specific processes, decreasing response time for requests and improved access to daily reports, thereby curtailing the frequency of report generation within a day.

Legal Assistant

Courey, Kosanda & Zimmer
PA
04.2021 - 04.2022
  • Offered direct support to attorneys, paralegals, and administrative staff.
  • Tasked with the upkeep of both active and archived client files.
  • Updated, entered, and maintained information related to firm files, state laws, historical and present requirements, and any other details deemed necessary by the attorney or paralegal.
  • Witnessed document signings in compliance with firm, state, and federal regulations.
  • Handled incoming calls and provided supplementary support as needed.
  • Developed and drafted Corporate Record Books, ensuring the provision of accurate information to all concerned parties.
  • Skilled in Excel, Microsoft Word, Outlook, and various other computer applications.

Records Clerk II

State of Minnesota
07.2013 - 05.2018
  • Welcomed and assisted customers, government employees, and representatives from affiliated government agencies in person and over the phone.
  • Accessed electronic records, located the necessary documents, and responded to in-person inquiries and requests for copies of records and documents, etc.
  • Routinely processed record requests by searching through three distinct computer systems.
  • Managed and archived presentations, operational guides, and performance observation documents as instructed, both in print and on SharePoint.
  • Imaged documents and attached events in MNCIS as required.
  • Disposed of outdated paper files in compliance with established court protocols.
  • Handled financial transactions and reconciled the cash register.
  • Maintained up-to-date licenses, training, and certifications as required annually.
  • Provided and completed necessary tasks across various departments as required, including courtroom coverage in Probate, Civil, Family, and Criminal Courts when needed.

Office Support Temporary

RBC Global Asset Management
02.2013 - 05.2013
  • First point of contact, greeting, and welcoming clients, both in person and over the phone.
  • Created and revised training materials.
  • Processed all incoming and outgoing correspondence.
  • Demonstrated outstanding customer service skills in person, via phone, and email.
  • Completed various tasks and projects as delegated.

Office Specialist II

Washington County Community Corrections
05.2012 - 11.2012
  • Experience working in a Probation/ Parole setting as the first point of contact for attorneys, victims, offenders, the general public, and representatives from various judicial and state departments, in person, over the phone, or via email.
  • Utilized Electronic Data Management system by preparing, scanning, indexing, and distributing documents.
  • Managed routine tasks requiring quick and confident problem-solving, superior time management, and efficient prioritization in a high-pressure environment.

Clinic Assistant

Planned Parenthood
MN, ND
06.2010 - 05.2012
  • Greeted and registered patients for clinic services
  • Answered multi-line phone system, directed calls, and transferred callers to the correct areas as requested
  • Conducted phone screenings and provided patient-appropriate customer care
  • Performed computer data entry, including patient demographics, third-party payer, and billing information.
  • Experience working with a diverse range of cultures, religious practices, and people from all socioeconomic backgrounds.
  • Prepared patient charts ensuring all information was accurate and complete; organized charts and managed the transfer records upon request.
  • Multitasked in a highly demanding environment, both in-person, through phone, and email.
  • Followed federal and state laws, such as Minnesota's Mandatory Reporting laws and HIPPA.

Temporary Records Clerk I

State of Minnesota - Anoka County Court Administration
11.2009 - 05.2010
  • Prepared documents for imaging and placement into an electronic filing system.
  • Provided clerical assistance and support to multiple departments as needed.
  • Retrieved case files responding to inquiries from the public, attorneys, and court employees.

Sales Consultant

Amsoil
06.2008 - 05.2009
  • Provided exceptional customer service while guiding the consumer through the ordering process.
  • Cross-trained to provide coverage and assistance in multiple departments, such as the Warehouse and Main Office.
  • Completed extensive training to increase product knowledge and to stay abreast of company products and prices.
  • Picked product orders, performed quality control checks, packed products, and prepared product orders for shipment.
  • Answered and directed a high volume of callers to various departments within the company.

Sales Consultant

Casual Male XL
10.2005 - 06.2008
  • Developed a plan of action to achieve monthly sales goals with ease and efficiency
  • Built strong relationships with customers through loyalty, and providing exceptional customer service
  • Exceeded expectations by effectively making recommendations based on client’s needs.
  • Balanced cash tills, ensuring the nightly deposit was accurate and deposited properly.

Education

University of Minnesota - Duluth
Duluth, MN

Timeline

File Records

Henningson & Snoxell Ltd.
02.2023 - 02.2024

Document Specialist

Messerli Kramer
08.2022 - 10.2022

Legal Assistant

Courey, Kosanda & Zimmer
04.2021 - 04.2022

Records Clerk II

State of Minnesota
07.2013 - 05.2018

Office Support Temporary

RBC Global Asset Management
02.2013 - 05.2013

Office Specialist II

Washington County Community Corrections
05.2012 - 11.2012

Clinic Assistant

Planned Parenthood
06.2010 - 05.2012

Temporary Records Clerk I

State of Minnesota - Anoka County Court Administration
11.2009 - 05.2010

Sales Consultant

Amsoil
06.2008 - 05.2009

Sales Consultant

Casual Male XL
10.2005 - 06.2008

University of Minnesota - Duluth

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Emily Brichacek