Summary
Overview
Work History
Education
Skills
Timeline
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Emily Bronk

Glenville

Summary

Top-notch Relationship Banker with solid background in banking and finance. Effective at building positive relationships with clients, achieving sales goals and providing excellent customer service. Strong communication and interpersonal skills committed to making customers understand financial needs, goals and options.

Overview

6
6
years of professional experience

Work History

Relationship Banker

NBT Bancorp
03.2022 - Current
  • Cultivated strong customer relationships through personalized service and financial guidance.
  • Executed account management processes, ensuring accuracy in transactions and documentation.
  • Analyzed client financial needs to recommend appropriate banking products and services.
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.
  • Facilitated customer transactions, including deposits, withdrawals and transfers.
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Collaborated with team to meet and exceed quarterly sales targets for financial products.
  • Actively participated in community events to promote bank services, expanding market reach.
  • Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
  • Interviewed customers to obtain information needed for opening new accounts or renting safe-deposit boxes.

Lead Teller

Trustco Bank
03.2019 - 04.2021
  • Oversaw daily cash handling and reconciled cash drawers for accuracy.
  • Mentored and trained junior tellers on customer service and operational procedures.
  • Assisted customers with account inquiries, transactions, and product recommendations.
  • Resolved customer issues promptly, enhancing overall satisfaction levels.
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Introduced customers to other bank team members to help meet financial needs.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Received car loan, home loan, and other payments and posted to accounts.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Boosted customer satisfaction scores, promptly addressing inquiries and resolving issues.
  • Trained new hires on customer service policies and procedures.

Education

Master of Science - Developmental Psychology

Liberty University
Lynchburg, VA
08-2023

Bachelor of Arts - English

SUNY, Cortland
Cortland, NY
05-2019

Associate of Applied Science - Early Childhood Education

SUNY Cobleskill
Cobleskill, NY
05-2016

Skills

  • Customer Service-oriented
  • Sales expertise
  • Cash handling
  • Teller support
  • Cross-selling products
  • Banking
  • Financial advising
  • Relationship building and management
  • Loss prevention
  • Excellent communication

Timeline

Relationship Banker

NBT Bancorp
03.2022 - Current

Lead Teller

Trustco Bank
03.2019 - 04.2021

Master of Science - Developmental Psychology

Liberty University

Bachelor of Arts - English

SUNY, Cortland

Associate of Applied Science - Early Childhood Education

SUNY Cobleskill

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