Emily Brookman
Schoolcraft,MI
Summary
Experienced HR professional with a demonstrated track record in talent acquisition, employee relations, and performance management. Skilled in developing and implementing HR policies and procedures to foster a positive work environment and ensure compliance with regulations. Strong communicator adept at building relationships with employees at all levels to address concerns and facilitate conflict resolution. Proven ability to collaborate with cross-functional teams and senior leadership to drive organizational goals and initiatives. Committed to staying updated on industry trends and best practices to continuously improve HR processes and strategies.
Overview
10
10
years of professional experience
Work History
REAL ESTATE ADMINISTRATIVE ASSISTANT
RE/MAX Of Kalamazoo
09.2023 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced client satisfaction by providing exceptional customer service and timely responses to inquiries.
- Supported agents in closing deals successfully with thorough documentation and contract management.
- Improved office efficiency by maintaining accurate records of properties listed, contracts signed, and payments received.
- Contributed to successful marketing campaigns with eye-catching promotional materials and engaging social media content.
HUMAN RESOURCE ASSISTANT
TARGET CORP
12.2021 - 04.2023
- Daily tasks in MyTime and Workday reporting, including updating timecards, approving time off requests, and collecting daily employee data.
- Helped employees register for benefits programs using online portals.
- Oversaw our Community Volunteerism and person of contact for our Corporate Donations Program.
- Hosting employee engagement events and team member recognition.
- Organized new employee orientation schedules for new hires.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Screened applicant resumes and coordinated both phone and in-person interviews.
INSIDE ACCOUNT MANAGER
IMPERIAL BEVERAGE
08.2019 - 04.2020
- Working with brand partners to drive sales in dormant territories and reviving old revenue sources.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Built relationships with customers and community to establish long-term business growth.
- Consistently hit sales goals and exceeded incentive brand placement.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
ACCOUNT MANAGER - RELIEF
IMPERIAL BEVERAGE
09.2018 - 08.2019
- Working with account managers to learn routes and territories for our SW team
- Acting as relief or interim account manager for several territories
- Merchandising product and keeping accurate inventory of accounts
- Participating in product research and brand education
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
ADMINISTRATIVE ASSISTANT
PERFORMANCE COMMUNICATIONS INC
10.2015 - 09.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Responsible for shipping and receiving of customer materials
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
GUEST SPECIALIST
COURTYARD BY MARRIOTT/TMI HOSPITALITY GROUP
09.2013 - 08.2018
- Marriott Certified Trainer
- Guest Services / Front Desk / Food and Bar Service /Event Planning
- Went above and beyond job requirements to provide superior service to every customer.
- Provided information about Marriott services and answered questions with knowledgeable responses.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Certified Starbucks Barista Training
STAFFING MANAGER
ROBERT HALF/OFFICETEAM
10.2014 - 04.2015
- Recruiting strong candidates for temporary and permanent assignments
- Reviewed applications and resumes to support hiring activities.
- Performed sourcing, interviewing, negotiations, and hiring.
- Reviewing resumes, calling candidates and assigning assessments and instructions
- Maintaining and creating new relationships with potential and current clients
Education
AAS - BUSINESS ADMINISTRATION
KALAMAZOO VALLEY COMMUNITY COLLEGE
KALAMAZOO, MI2018
Skills
- Talent Recruitment
- Employee Training
- Customer Service
- Schedule Management
- Conflict Management
- Corporate Compliance
- Microsoft Office
- Office Administration
- Policy Enforcement
- Calendar Management
- Consultative Sales
- Promotional Support
- Sales Development
Timeline
REAL ESTATE ADMINISTRATIVE ASSISTANT
RE/MAX Of Kalamazoo
09.2023 - Current
HUMAN RESOURCE ASSISTANT
TARGET CORP
12.2021 - 04.2023
INSIDE ACCOUNT MANAGER
IMPERIAL BEVERAGE
08.2019 - 04.2020
ACCOUNT MANAGER - RELIEF
IMPERIAL BEVERAGE
09.2018 - 08.2019
ADMINISTRATIVE ASSISTANT
PERFORMANCE COMMUNICATIONS INC
10.2015 - 09.2018
STAFFING MANAGER
ROBERT HALF/OFFICETEAM
10.2014 - 04.2015
GUEST SPECIALIST
COURTYARD BY MARRIOTT/TMI HOSPITALITY GROUP
09.2013 - 08.2018
AAS - BUSINESS ADMINISTRATION
KALAMAZOO VALLEY COMMUNITY COLLEGE
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