Emily Brosnahan
Merrimack,NH
Summary
Experienced professional with 15 plus years of detailed customer service centered positions with relevant experience in supply chain. Passion for clear, concise communication with both internal and external audience demographics and years of direct experience with negotiating.
Overview
19
19
years of professional experience
Work History
Senior Technologist
Hollingsworth and Vose
Groton, MA
08.2023 - Current
- Perform physical, analytical, and chemical testing on raw materials, and new product prototypes according to specified test procedures
- Ability to verbally and accurately report production status to program team and/or factory team
- Good analytical and problem-solving skills
- Ability to analyze and react to exceptions in MRP, especially around Bills of Material, Material Planning, Purchase Requisitions, Purchase Orders, and ECOs
- Record and summarize test data and observations from product and raw material testing
- Format computer spreadsheet and provides other computerized documentation of lab experiments and results
- Assist in the construction of small test devices for new applications, including buying and negotiating costs on materials needed
- Assists customers with technical service using expertise on specialized equipment
- Great knowledge of the manufacturing process and pilot process
- Managed the development of new test procedures and protocols used in testing prototype products and raw materials
- Create minitab DOE's for media development and run pilot trials
- I assist with physical testing and polymer coating of media
- Using Oracle daily to keep track of project hours.
Sales & Patient Coordinator
Perfect Smiles
Nashua, NH
11.2022 - 08.2023
- Negotiates timeline, parts delivery and price with parts companies for dental needs
- Negotiates and sells full smile make overs with patients
- Since working in this office, I have made the office more efficient and have increased sales by over 55%
- Plan, develop, organize, implement and direct the day-to-day functions of the clinics and its programs and activities to insure compliance, efficiency, and patient satisfaction
- Experience preparing and issuing RFPs (Request for Proposals) / RFQs (Requests for Quote) to suppliers, with routine follow-up to assure understanding and timely response
- Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff
- Address issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improve
- Develop the practice budget including pull profit and loss responsibility of the physician practice, including revenue, expenses and budgeting
- Review the practice’s policies and procedures to make recommendations for continued compliance/current regulations and interpret policies/procedures to employees, patients, family members, and government agencies
- Market the practice in the local community and maintain a good public relations program
- Identify strategy for growth and execute plans to achieve growth goals
- Make sure patients get max benefits by working with insurance companies and fighting on the patient's behalf
- Selling up full mouth makeovers to customers who came to the office for a filling or preventative care
- Moving around the schedule to make sure no money is lost for the day and goal production is set
- Negotiates with insurance companies on behalf of the patient to get max use of benefits
- Data analysis and metric development
- Experience conducting price analyses and developing negotiation strategies
- Experience documenting purchase orders including details of summary of award; source justification; price analysis methodology; negotiations strategy and summary; performance to budget/target; and risk assessment.
Librarian & IT Media Technology Specialist
Merrimack High School
11.2019 - 01.2022
- Daily works on, with and trouble shooting the following programs: Atriuum, Booksys, Ebsco, and Microsoft office productivity suite
- Charts and graphs key performance indicators (KPI) and sends reports of use of IT and media assets and outcome of IT trouble tickets
- Maintain legacy library fundamentals while also cultivating the ever-emerging power of technology as it applies to research and search for knowledge.
Scheduling Analyst
YMCA Community Center
Merrimack and Nashua, NH
01.2012 - 10.2019
- Exceptional customer service on phone and in person
- Assisted internal and external customers with correspondence to the YMCA executive leadership team
- Multitasking and booking activities through Microsoft Outlook, making sure to never overbook
- Provided data and recommendations to leadership on the improvement and efficiency of the facility in order to increase sales and positive member experience
- Automated, documented and submitted data concerning nutrition consumption for the Merrimack school to the state of NH
- Organized the pre school front office and developed a more efficient filing system in the preschool.
Chemist
Alene Candles
Milford, NH
01.2011 - 01.2012
- Performed R&D, formulation, optimization, scale-up, troubleshooting, new product development
- Executing the manufacturing process for over 800 consumer products which are sold for brands such as Bath and Body Works, Oprah, Trapt, L’Occitane and more
- Communicated and interacted cross-functionally internally in project related activities
- Worked with customers' technical staff on development of new products and formulations
- Managed, scheduled and coordinated meeting, appointments, applicant interviews, travel and reimbursement for a group of 58 technicians
- Attend sales and marketing meetings, present product and findings to corporate management and customers.
Chemist
Nashua Corporation
Merrimack, NH
01.2008 - 01.2011
- Performed research, analysis, synthesis, and experimentation to develop a new product
- Performed research on current marketplace products to develop and improve on them
- Improvements are for cost and performance
- Attend sales and marketing meetings, present product and findings to corporate management and customers
- Explore new techniques and opportunities
- Lead a team of technicians
- Prototype Product
- Manufacturing support.
Chemist
Granite State Analytical, LLC
Derry, NH
01.2006 - 01.2008
- Managed the inorganic and metals laboratory, along with volatiles and extractions for the analysis of drinking water
- Responsibilities included the maintenance and calibration of the lab equipment and record keeping
- Performed sample preparation, labeling, documentation and quality control related to the analysis performed
- Performed weekly SOC 504/505 and SOC 515.3 extractions using GC and HPLC
- Familiar with the following analytical instruments: IC, ICP, AA, GC, GCMS and autoclave.
Education
Bachelor of Science (Chemistry) -
Keene State College
05.2006
Skills
- Planning experience in manufacturing environment
- Familiarity with defense aerospace industry & regulations
- Significant ERP System Experience
- First hand knowledge of Manufacturing processes
- Hands on operations Experience and knowledge
- Inventory and project management experience
- Ability to verbally and accurately report production status to program team and manufactory team
- Good analytical and problem-solving skills
Timeline
Senior Technologist
Hollingsworth and Vose
08.2023 - Current
Sales & Patient Coordinator
Perfect Smiles
11.2022 - 08.2023
Librarian & IT Media Technology Specialist
Merrimack High School
11.2019 - 01.2022
Scheduling Analyst
YMCA Community Center
01.2012 - 10.2019
Chemist
Alene Candles
01.2011 - 01.2012
Chemist
Nashua Corporation
01.2008 - 01.2011
Chemist
Granite State Analytical, LLC
01.2006 - 01.2008
Bachelor of Science (Chemistry) -
Keene State College