Emily Broussard
Ocean Springs,MS
Summary
Dynamic leader with a proven track record at Lifeguard Ambulance Services, enhancing operational efficiency and fostering employee engagement. Expert in implementing standard operating procedures and safety oversight, significantly reducing workplace accidents. Skilled in staff supervision and customer relations, I excel in driving team collaboration and continuous improvement, ensuring compliance and high-quality service delivery. Experienced with managing daily operations and supervising teams. Utilizes effective communication and problem-solving to optimize workflows. Knowledge of implementing process improvements to drive operational efficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Operations Supervisor
Lifeguard Ambulance Services
02.2018 - Current
- Maintained safety standards in the workplace, resulting in fewer accidents and injuries.
- Provided exceptional support to employees, resolving issues quickly to minimize downtime.
- Streamlined operations by implementing efficient workflow processes and procedures.
- Fostered a positive work environment that encouraged teamwork, collaboration, and continuous learning among staff members.
- Coordinated staff scheduling, maximizing efficiency while minimizing overtime expenses.
- Reviewed documentation such as patient encounters reports and any other employee reporting forms.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Implemented policies and standard operating procedures for continuous improvement.
- Monitored and promoted safe work environment through process adherence.
- Monitored daily and weekly key performance indicators to maintain on-track status.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Education
No Degree - Emergency Medical Technician
University of South Alabama
Mobile, AL01-2018
Associate of Arts -
Mississippi Gulf Coast Community College
Gautier05-2016
Skills
- Operational Efficiency
- Standard Operating Procedures
- Technical knowledge
- Scheduling Coordination
- Employee Engagement
- Customer Relations
- Management
- Task Delegation
- Safety oversight
- Staff Supervision
- Team Training
- Quality Assurance
Certification
- Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
- National Incident Management System (NIMS) ICS-100, ICS-200, ICS-700, and ICS-800 Certifications - Federal Emergency Management Agency.
- EMS Safety Courses, Various accreditations focusing on safety within the EMS role.
- Infectious Disease Training – Centers for Disease Control and Prevention or similar entities.
- Airway Management & Ventilation Techniques Training – Various accredited organizations.
- Basic Life Support (BLS) Certification - American Heart Association or American Red Cross.
- Bloodborne Pathogens Training – Occupational Safety and Health Administration certified providers.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association or American Red Cross.
- Emergency Vehicle Operator Course (EVOC) - Various State Departments or Agencies.
Timeline
Assistant Operations Supervisor
Lifeguard Ambulance Services
02.2018 - Current
No Degree - Emergency Medical Technician
University of South Alabama
Associate of Arts -
Mississippi Gulf Coast Community College
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