Summary
Overview
Work History
Education
Skills
Timeline
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Emily Brown

Emily Brown

Uxbridge,MA

Summary

Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in POS systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Versatile Server with extensive experience in fast-paced locations. Coordinates service efforts for settings ranging from large banquets to casual dining rooms. Provides structured service and work plans, balancing needs of patrons and team members. Enthusiastic Server offering 7+ years of service industry experience. Highly skilled in serving high-volume customer base with enthusiasm and efficiency. Frequently commended for superior service and achieving company sales goals.

Overview

8
8
years of professional experience

Work History

Waitress /VIP Bottle Server

Empire Restaurant And Lounge
06.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Provided timely tableside assistance to guests requiring additional condiments or utensils.
  • Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
  • Used cash registers and credit card machines to cash out customers.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
  • Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Promoted specials or upsold items effectively, increasing average check size and boosting overall sales revenue.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.

Waitress

J. Anthony's Italian Grill
08.2018 - 06.2022
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Informed customers about daily and seasonal specials.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Waitress

Vintage Grille & Gourmet Pizza
05.2016 - 08.2018
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.

Waitress

Hooters
02.2017 - 08.2017
  • Upsold appetizers, drinks and desserts to increase restaurant profits.
  • Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Education

Business

Worcester State University
Worcester, MA

Skills

  • Team Leadership
  • Warm and Friendly
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Upselling
  • Greeting guests
  • Cleanliness
  • Handling Complaints
  • Allergy awareness
  • Strong multitasking
  • Cleaning and sanitizing
  • Menu Memorization
  • Relationship Building
  • Bar terminology
  • Hospitality best practices
  • Team Player
  • Accurate money handling

Timeline

Waitress /VIP Bottle Server

Empire Restaurant And Lounge
06.2022 - Current

Waitress

J. Anthony's Italian Grill
08.2018 - 06.2022

Waitress

Hooters
02.2017 - 08.2017

Waitress

Vintage Grille & Gourmet Pizza
05.2016 - 08.2018

Business

Worcester State University

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Emily Brown