Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Emily Brown

Point Pleasant Beach

Summary

Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Team-oriented Retail Sales Associate recognized for generating consistent personal sales accomplishments. Dedicated to listening to customer needs and preferences, expertly matching products and driving loyalty. Brings in-depth knowledge of product use and care requirements. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

8
8
years of professional experience

Work History

Retail Sales Associate

Brave New World
Point Pleasant Beach
04.2024 - 01.2025
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Answered store and merchandise questions and led customers to wanted items.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Greeted and assisted customers with product selection, offering personalized shopping advice.
  • Kept informed about new products arriving at the store on a regular basis.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Provided product information and answered customer questions.
  • Described merchandise and explained use, operation and care.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Offered suggestions for additional items that may be of interest to customers.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Implemented visual merchandising standards, creating attractive displays to increase sales.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Greeted customers to determine wants or needs.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Demonstrated knowledge of store products and services.
  • Stocked shelves with merchandise according to company standards.
  • Greeted customers upon entering the store and provided assistance.
  • Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
  • Maintained thorough knowledge of store merchandise, current sales, and promotions.
  • Helped customers by answering questions and locating merchandise.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Developed and maintained relationships with regular customers, providing personalized service to encourage repeat business.
  • Assisted customers with finding the right product for their needs.
  • Handled customer complaints in a professional manner.
  • Initiated friendly conversation with customers to determine level of assistance required.

Retail Worker

Cauldron and the Cupboard
Point Pleasant Beach
06.2023 - 01.2025
  • Bagged or packaged purchases and wrapped gifts.
  • Greeted customers to determine wants or needs.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Maintained friendly, outgoing personality to promote positive work environment and build customer loyalty.
  • Maintained assigned area to store standards by setting up and monitoring accurate ad signage and correct merchandise placement.
  • Designed and deployed new display ideas to improve accessibility to merchandise.
  • Utilized promotional materials such as signs and banners to draw attention to special offers or new products.
  • Improved customer service feedback scores through outstanding service.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Addressed customer questions and concerns regarding products and services.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.
  • Provided training and support to new staff members.
  • Processed returns and exchanges according to company policies while maintaining positive customer relations.
  • Maintained cleanliness and organization of store shelves and displays.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Inspected merchandise for defects prior to display on sales floor or shipment to customers.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
  • Maintained records related to sales for store management.
  • Adhered to all safety regulations when handling hazardous materials such as chemicals or sharp objects.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
  • Maintained accurate records of all transactions using POS software systems.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Completed assigned training to stay updated on important policies and procedures.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Built customer loyalty by engaging with and identifying product needs of customers.
  • Answered store and merchandise questions and led customers to wanted items.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Managed cash register operations using POS system and processed sales and returns.
  • Computed purchases and received and processed cash or credit payment.
  • Handled returns and exchanges according to company policies.
  • Engaged with customers and recommended products based on needs and requests.
  • Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
  • Calculated pricing, applied discounts, and collected payments to process transactions.
  • Fostered customer retention by assessing and meeting product needs.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Assisted large number of customers per day in finding or selecting items.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Maintained current store, product, and promotional knowledge to drive consistent sales.
  • Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Described merchandise and explained use, operation and care.

Server

TGI Fridays
Brick
05.2017 - 12.2023
  • Set up tables in between patrons to reduce wait times.
  • Took orders from customers accurately and in a timely manner.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Provided excellent customer service to ensure satisfaction.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Stocked service areas with supplies during slow periods.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Served food and beverages to patrons and confirmed complete orders.
  • Served food and beverages to patrons and immediately remedied issues with orders.
  • Checked food before serving it to customers.
  • Addressed complaints to kitchen staff and served replacement items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Presented menus and answered questions regarding items.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Explained menu items, describing ingredients and cooking methods upon request.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Provided exceptional service to high volume of daily customers.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Trained new employees on restaurant procedures and plating techniques.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted guests and provided menus.
  • Delivered food orders promptly and courteously.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Prepared checks, itemizing total meal costs and taxes.
  • Informed customers of daily specials and signature menu items.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Stayed informed about daily specials, new menu items, promotions.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Trained new employees to perform duties.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Assisted in training new servers.
  • Responded to ad hoc cleaning duties at end of shift.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Operated a variety of machinery and tools safely and efficiently.

Education

High School Diploma -

Point Pleasant Borough High School
Point Pleasant
06-2017

Skills

  • Customer service
  • Product knowledge
  • Team collaboration
  • Conflict resolution
  • Effective communication
  • Time management
  • Relationship building
  • Cash handling
  • Problem solving
  • Honest and dependable
  • Store policies understanding
  • Problem-solving
  • Detail-oriented
  • Team supervision
  • Excellent written and verbal communication
  • Speech clarity
  • Reliability
  • Interpersonal skills
  • Organizational skills
  • Merchandise recommendations
  • Active listening
  • Organization
  • Calm demeanor
  • Complaint handling
  • Manage inventory
  • Strong communication and interpersonal skills
  • Goal setting
  • Professional demeanor
  • Sales floor organization
  • Problem-solving abilities
  • Building customer loyalty
  • Excellent communication

Affiliations

  • Love to read and write poetry in my free time
  • Love to create art
  • Enjoys being active
  • Makes time for social activities
  • Enjoys travelling via train

Accomplishments

  • I was able to open and close Cauldron and the Cupboard, they entrusted me with the keys

Timeline

Retail Sales Associate

Brave New World
04.2024 - 01.2025

Retail Worker

Cauldron and the Cupboard
06.2023 - 01.2025

Server

TGI Fridays
05.2017 - 12.2023

High School Diploma -

Point Pleasant Borough High School

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