Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Emily Brown

Midland

Summary

Dynamic Multi-Site Leasing Manager with a proven track record at Trinity Property Consultants, excelling in resident relations and lease management. Enhanced occupancy rates through innovative marketing strategies and exceptional customer service. Skilled in operational reporting and social media marketing, fostering community engagement and driving tenant satisfaction.


Overview

8
8
years of professional experience

Work History

Multi-Site Leasing Manager

Trinity Property Consultants
04.2021 - Current
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
  • Explained terms of lease and amounts to be paid to tenants.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
  • Organized and hosted community events, fostering a positive living environment for tenants.
  • Collaborated with maintenance teams to address property upkeep, enhancing overall appearance and functionality of units.
  • Complete payroll for my employees twice monthly.
  • Ensure commissions are paid out by generating reports and filling in commission sheet by the 10th of each month.
  • Assisted property managers with budget preparation and expense tracking, optimizing resource allocation across the entire portfolio of managed properties.
  • Coordinated move-in logistics for new residents, easing their transition into their new homes while maintaining a smooth workflow within the office environment.
  • Created, coordinated, and engaged in marketing campaigns.
  • As brand ambassador, I run the company's Instagram and Facebook, doubling followers each month.
  • Monitored performance of individual leasing agents and coached on successful strategies.
  • Implemented innovative advertising campaigns to showcase available properties, attracting prospective tenants more efficiently than competitors'' methods.
  • Engaged with local businesses for partnership opportunities, enriching tenant living experience and community involvement.
  • Negotiated favorable terms with vendors for property maintenance services, ensuring cost-effectiveness and high-quality standards.
  • Improved lease documentation processes, reducing errors and improving tenant onboarding experience.

Department Supervisor

Lowe's Home Improvement
01.2018 - 11.2020
  • Maintained stock of items, cleanliness, organization, and provided excellent customer service.
  • Trained new employees on overall company and department-specific policies and procedures.
  • Managed team of 11 employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored junior staff members to develop their skills and advance within the company, increasing overall productivity and team performance.
  • Fostered a positive working environment by actively engaging in team-building activities, promoting open communication channels, and recognizing individual achievements.
  • Assigned tasks and established work schedules to staff to cover operational needs.
  • Built and designed large displays weekly to promote specific products.
  • Implemented inventory management system to minimize waste, reduce costs, and maintain accurate stock levels.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Handled cash register, returns, and refunds.
  • Promoted culture focused on encouraging staff to develop skills and abilities.
  • Increased customer satisfaction by addressing concerns promptly and implementing improvements based on feedback.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Maintained clean, organized workspaces for optimal functionality and employee safety.
  • Collaborated with other departments to improve interdepartmental communication, promoting a cohesive organizational culture focused on achieving common goals.
  • Contributed to the development of departmental policies and procedures that increased effectiveness and efficiency across various functions.
  • Ensured compliance with industry regulations and company policies by regularly reviewing practices and updating documentation as needed.
  • Promoted a culture of continuous improvement through frequent process reviews, open dialogue among team members about potential enhancements, and proactive implementation of changes.
  • Optimized scheduling processes to ensure adequate staffing levels while minimizing overtime costs.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Mentored new sales associates to contribute to store's positive culture.
  • Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Robert E. Lee High School
Midland, Texas, TX
05-2014

Skills

  • Resident relations
  • Clerical skills
  • Maintaining closing ratios
  • Property management
  • Operational reporting
  • Department planning
  • Report writing
  • Leasing reports
  • Lease management experience
  • Grounds maintenance
  • Social media marketing
  • Department oversight
  • Fair housing laws
  • Proficiency in Entrata, Onesite, Microsoft

Accomplishments

  • Supervised team of 5 staff members.
  • Collaborated with team of 10 in the development of Centralized Leasing Office.
  • Awarded Leasing Agent of the Year in January of 2022, being with the company for only a short period of time.

Languages

Spanish
Limited Working

Timeline

Multi-Site Leasing Manager

Trinity Property Consultants
04.2021 - Current

Department Supervisor

Lowe's Home Improvement
01.2018 - 11.2020

High School Diploma -

Robert E. Lee High School

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