Emily Brown
Olive Branch,MS
Summary
Dynamic CSR Manager with experience in training and mentoring teams to enhance customer interactions. Expertise in resolving conflicts and maintaining effective communication, driving improvements in service delivery and operational efficiency.
Overview
8
8
years of professional experience
Work History
Housekeeper
Self Employed
Olive Branch, Mississippi
06.2021 - Current
- Cleaned and sanitized all areas of residential properties to maintain hygiene standards.
- Developed efficient systems for organizing spaces, enhancing functionality and aesthetics for clients.
- Maintained and organized cleaning supplies stock.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Prioritized tasks effectively to ensure timely completion of cleaning duties.
- Interacted pleasantly with clients and guests when performing daily duties.
- Maintained clear communication with clients to ensure satisfaction and address any concerns promptly.
CSR Manager/Recruiter/Trainer
Dominos Pizza
Olive Branch, Mississippi
07.2021 - 06.2024
- Promoted clean, safe, friendly work environment for employees and guests.
- Resolved escalated customer complaints promptly and professionally.
- Trained staff to provide excellent customer service to challenging customers.
- Explained goals and expectations required of trainees.
- Provided ongoing support and mentorship to staff, enhancing their skills and confidence in customer interactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained new employees on customer service protocols and company policies.
- Implemented training programs that improved service delivery standards.
- Facilitated communication between staff and upper management for workflow efficiency.
- Managed multiple projects simultaneously while ensuring quality assurance standards were met.
Missions Work/Healthcare Assistant
Gems4Christ
kokofu, Ghana
05.2018 - 03.2021
- Our family relocated here to help meet medical needs and take people to hospitals.
- While in Africa, we also helped set up water purification machines so that people could have clean water to drink.
- We were also involved in starting a church, helping to build one as a family, and working alongside the Ghanaians to give support.
- My children and I started a children's program and taught through an interpreter about health, safety, sang songs and played games with the children each week.
Education
High School Diploma -
Redford Union High School
Redford, MI05-2000
Skills
- Patient care
- Health monitoring
- Basic first aid
- Record keeping
- Infection control
- Customer relationship management
- Time management
- Facility sanitation
- Team collaboration
- Conflict resolution
- Effective communication
- Training development
- Problem solving
- Patient hygiene management
- Personal hygiene assistance
- Oral hygiene
- Injury prevention
- Companionship and emotional support
- Willingness to learn
- Goal setting
References
References available upon request.
Timeline
CSR Manager/Recruiter/Trainer
Dominos Pizza
07.2021 - 06.2024
Housekeeper
Self Employed
06.2021 - Current
Missions Work/Healthcare Assistant
Gems4Christ
05.2018 - 03.2021
High School Diploma -
Redford Union High School