Summary
Overview
Work History
Education
Skills
Timeline
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Emily Bruner

Little Rock,Arkansas

Summary

Personable customer service professional offering over 4 years of experience resolving account and service concerns of customers. Smoothly uncover and solve challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Overview

10
10
years of professional experience

Work History

Administrative Assistant

Baldwin & Shell Construction Company
Little Rock, AR
01.2020 - Current
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Worked with supervisors and management to maintain status reports and update information for client projects.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.

Customer Service Representative

Middleton Heat And Air
Bryant, Arkansas
02.2018 - 01.2020
  • Fielding diverse customer questions about issues such as availability, current prices and upcoming company changes.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Receptionist

Robbie Davis Insurance Agency
Little Rock, AR
09.2017 - 02.2018
  • Routed incoming mail and messages to relevant personnel without delay.
  • Received and routed business correspondence to correct departments and staff members.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Operated multi-line telephone system to independently handle calls each day
  • Kept reception area clean and neat to give visitors positive first impression.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.

Customer Service Representative

Ball Heating And Air Conditioning
Biloxi, Mississippi
08.2015 - 08.2017
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly and in appropriate manner.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Maintained detailed service and customer records.
  • Gathered paperwork and contacted customers to book appointments.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department.
  • Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Education

BBA - Business Administratiion

University of Central Arkansas
Conway, AR
05.2022

High School Diploma -

D'Iberville High School
D'Iberville, MS
05.2014

Skills

  • Money handling abilities
  • Account management
  • Quick learner
  • Accounting familiarity
  • Time Management
  • Excellent communication skills
  • Multi-line phone talent
  • Good listening skills
  • Computer proficient
  • Administrative support
  • Data entry
  • Office administration

Timeline

Administrative Assistant

Baldwin & Shell Construction Company
01.2020 - Current

Customer Service Representative

Middleton Heat And Air
02.2018 - 01.2020

Receptionist

Robbie Davis Insurance Agency
09.2017 - 02.2018

Customer Service Representative

Ball Heating And Air Conditioning
08.2015 - 08.2017

BBA - Business Administratiion

University of Central Arkansas

High School Diploma -

D'Iberville High School

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