Emily Bryant
Fishersville,VA
Summary
Offering compassionate demeanor and strong organizational abilities, eager to learn and thrive in veterinary setting. Brings foundational understanding of animal care principles, coupled with skills in customer service and multitasking. Ready to use and develop communication and technical skills in Veterinary Assistant role.
Overview
3
3
years of professional experience
Work History
Bookseller
Books-A-Million
01.2022 - 07.2023
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Maintained well-stocked inventory of books, magazines and literary merchandise for customer needs.
Lead
Books-A-Million
07.2023 - Current
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Maintained updated knowledge of current trends and popular products in the retail industry.
- Balanced daily tasks effectively while remaining responsive to changing priorities within the retail environment.
Keyholder
Books-A-Million
02.2024 - 08.2024
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Defined clear targets and objectives and communicated to other team members.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Homeschooled
Fishersville05.2021
Skills
- Task Delegation
- Cash Handling
- Customer Service
- Training and mentoring
- Team Management
- Store operations
- Pet handling
- Patience and Tolerance
- Attention to Detail
- Task Prioritization
- Active Listening
- Basic Animal Care
Additional Information
References
Sherry Fields
(540) 471-2256
fieldss@booksamillion.com
General manager Books A Million
Waynesboro VA
Timeline
Keyholder
Books-A-Million
02.2024 - 08.2024
Lead
Books-A-Million
07.2023 - Current
Bookseller
Books-A-Million
01.2022 - 07.2023
High School Diploma -
Homeschooled
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