Emily Budd
Naples,FL
Summary
Dynamic hospitality professional with a strong work ethic and exceptional customer service skills, honed at RLC Communities. Proven ability to enhance guest experiences through effective problem-solving and proactive communication. Adept at managing reservations and events, ensuring seamless operations while maintaining a detail-oriented approach. Committed to delivering quality service and fostering guest relations.
Overview
10
10
years of professional experience
Work History
Concierge
RLC Communities
01.2023 - Current
- Provided exceptional guest service by addressing inquiries and resolving issues promptly.
- Coordinated reservations and accommodations to enhance guest experiences efficiently.
- Managed communication between guests and various departments, ensuring seamless operations.
- Assisted in organizing events and activities, promoting community engagement among residents.
- Trained new staff on concierge protocols and best practices to maintain service standards.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Handled e-calls when residents needed assistance. Called 911 and kept residents calm during emergencies.
- Handled the bus schedule for residents to get to appointments.
- Planned and scheduled resident party’s and plated dinners.
Personal Chef
Self Employed
01.2018 - 09.2021
- Developed customized meal plans based on client dietary preferences and restrictions.
- Sourced high-quality ingredients from local suppliers to ensure freshness and sustainability.
- Prepared diverse cuisines, enhancing clients' culinary experiences through innovative recipes.
- Managed kitchen operations, maintaining cleanliness and organization for optimal efficiency.
- Labeled food to include reheating and safe storage and handling instructions.
- Designed and prepared all menu items for private home/office setting.
Cashier
Publix
09.2015 - 01.2018
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance shopping experience.
- Maintained organized checkout area, ensuring cleanliness and readiness for peak hours.
- Collaborated with team members to ensure smooth operations during busy periods.
Sales Associate
Kitchen Store
01.2017 - 12.2017
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to drive sales.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy.
- Organized store displays to highlight featured items and attract customer attention.
- Monitored inventory levels, assisting in restocking shelves to maintain availability of products.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
High School Diploma -
Lorenzo Walker High School
Naples, FL05.2017
Certificate of Technical Studies - Culinary Arts And Hospitality
Lorenzo Walker Technical College
Naples, FL05.2017
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Guest services
- Excellent multitasking
- Proactive attitude
- Hospitality
- Maintaining composure
- Guest relations
- Detail-oriented approach
- Polite telephone etiquette
- Administrative support
- Conflict resolution
- Cash handling
- Reliable punctuality
- Vendor interaction
- Reservations management
- Effective decision making
- Quality assurance
- Problem-solving
Timeline
Concierge
RLC Communities
01.2023 - Current
Personal Chef
Self Employed
01.2018 - 09.2021
Sales Associate
Kitchen Store
01.2017 - 12.2017
Cashier
Publix
09.2015 - 01.2018
High School Diploma -
Lorenzo Walker High School
Certificate of Technical Studies - Culinary Arts And Hospitality
Lorenzo Walker Technical College