Emily Buglion
Smithtown,NY
Summary
Dynamic and dedicated professional with a proven track record at Tropical Smoothie Cafe, excelling in cash handling and customer service. Recognized for enhancing team efficiency and fostering a positive work environment. Strong multitasking abilities and attention to detail ensure exceptional service delivery and customer satisfaction. Committed to continuous improvement and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Office Assistant
Birchwood Assisted Living
02.2018 - 05.2018
- Assisted Wellness Director with daily tasks.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by organizing files, and maintaining a clean workspace.
- Expedited document processing with accurate data entry and timely filing.
Family Nanny
Lori and Chris Graebe
09.2018 - 06.2020
- Adapted quickly to evolving family dynamics or schedule changes to ensure a smooth transition period for the children involved.
- Supported families in maintaining household order by performing light housekeeping duties, meal preparation.
- Safeguarded children''s well-being by closely monitoring their activities and providing appropriate supervision at all times.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
Shift Leader
Tropical Smoothie Cafe
10.2018 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
Care Aide
The Bristial Assisted Living
08.2021 - 11.2021
- Managed challenging behaviors effectively using de-escalation techniques, ensuring the safety of all parties involved.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Remained alert to problems or health issues of clients and competently responded.
- Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.
- Helped patients move in and out of beds, baths, wheelchairs, and automobiles.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic presence.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Developed strong relationships with patients by displaying empathy and genuine concern for their well-being.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted clients with daily living needs to maintain self-esteem and general welln
Crew Member
Bagel Smith
07.2023 - 09.2023
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Family Nanny
Matthew and Nicole Brunetto
08.2023 - 10.2023
- Transported children daily to preschool
- Nurtured strong relationships with both parents and children based on trust, respect, empathy, and open communication lines.
- Played games, worked on puzzles, and read books to children.
- Supported families in maintaining household order by performing light housekeeping duties and meal preparation,
Education
No Degree - Nursing
Saint Josephs University
Patchogue, NY05-2025
Certification - Certified Nursing Assistant
Access Careers
Islandia, NY05-2023
High School Diploma -
Smithtown High School West
Smithtown, NY07-2020
Skills
- Positive attitude
- Cash handling
- Time management
- Problem-solving
- Customer service
- Work ethic
- Shift leadership
- Multitasking Abilities
- Attention to detail
- Teamwork and collaboration
- Excellent communication
Certification
- CNA - Certified Nurse Assistant
Languages
English
Native or Bilingual
Timeline
Family Nanny
Matthew and Nicole Brunetto
08.2023 - 10.2023
Crew Member
Bagel Smith
07.2023 - 09.2023
Care Aide
The Bristial Assisted Living
08.2021 - 11.2021
Shift Leader
Tropical Smoothie Cafe
10.2018 - Current
Family Nanny
Lori and Chris Graebe
09.2018 - 06.2020
Office Assistant
Birchwood Assisted Living
02.2018 - 05.2018
No Degree - Nursing
Saint Josephs University
Certification - Certified Nursing Assistant
Access Careers
High School Diploma -
Smithtown High School West
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