Emily Burke
Reliance,SD
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Mail Processing Clerk
St Josephs Indian School
05.2021 - Current
- Proved successful working within tight deadlines and a fast-paced environment.
- Counted cash accurately and in a timely manner.
- Sorted and prepared mail to be read daily.
- Opened mail quickly and accurately.
- Prepared envelope deposits and paperwork.
Front Desk Associate
Best Western Hotel
08.2020 - 05.2021
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Used internal software to process reservations, check-ins and check-outs.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Education
Small Business Management
Mitchell Technical Institute
Mitchell, SD05.2021
Skills
- Use microsoft Excel
- Handle situations where customers are unsatisfied
- Efficiently and effectively operate a computer
- Operate Microsoft Word
- Organize check-in paperwork
- Work through large numbers of customers in a timely manner
- Use critical thinking and problem solving skills
Timeline
Mail Processing Clerk
St Josephs Indian School
05.2021 - Current
Front Desk Associate
Best Western Hotel
08.2020 - 05.2021
Small Business Management
Mitchell Technical Institute
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