Emily Burke
Eaton,OH
Summary
Highly motivated and committed employee with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Organized Team Leader building positive rapport, inspiring trust and guiding teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Dayton VA Medical Center
06.2022 - Current
- Used GUI/CPRS to maintain and record patient data and generate reports.
- Mailed patient appointment letters.
- Scheduled appointments and consults for patients.
- Directed patients to exam rooms and fielded questions.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff.
- Actively listened to veterans, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Access Representative
Kettering Health
08.2021 - 06.2022
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Patient Access Representative
Grandview Medical Center
02.2021 - 08.2021
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
Culinary Associate II, Team Lead
Kettering Health
06.2020 - 02.2021
- Tracked receipts, employee hours and inventory movements.
- Set up and calibrated machinery to meet specific production requirements and meet desired tolerances.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Trained new team members by relaying information on company procedures and safety requirements.
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections.
- Continuously checked products for quality assurance according to strict guidelines.
- Used manual or electric appliances to clean, peel, slice and trim foods.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Adhered to procedures in preparing food items.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Front Desk Associate
Holiday Inn
03.2019 - 06.2019
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Asked customers questions to meet special requests.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Performed basic daily bookkeeping tasks.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Collected room deposits, fees and payments.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Protected guest valuables with main safe or in individual boxes to maximize security.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Answered guest questions and referred to local points of interest.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
Diet Office
Adena Regional Medical Center
09.2018 - 03.2019
- Reviewed patient menus and edited them to keep within their dietary requirements.
- Delivered meals to patient rooms following room guidelines.
- Assisted patients when needed to allow them to reach their dietary goals given by the Dietician.
- Reviewed all menus and trays as they left the tray line to ensure all necessary items were present and all dietary restrictions were followed.
- Tracked supplements for patient rooms to ensure they met their diet criteria.
Horizontal Construction Engineer/Team Leader
Army National Guard
05.2010 - 05.2016
- Drove bulldozers, road graders and other heavy equipment to level earth.
- Operated tractor-trailer to transport heavy construction equipment.
- Leveraged scraper to cut and spread fill material.
- Prepared construction reports to document progress and recommend corrective courses of action.
- Managed my team and collaborated with Squad Leader and other Team Leads for projects and daily tasks.
- Maintained physical fitness and uniform standards for myself, and made sure my team followed suit.
- Made sure gear, equipment, and weapons were all properly maintained.
Education
No Degree - Healthcare Administration
Ohio University
Athens, OHHigh School Diploma -
Circleville High School
Circleville, OH05.2010
Skills
- EPIC system
- GUI/CPRS/Consult Tracking Manager
- Database Search and Data Entry Skills
- Helpful and Service-Oriented
- Calm and Effective Under Pressure
- Quality Standards and Protocols
- Administrative and Office Support
- Registration and Scheduling
- Documenting and Recording Information
- Organized and Efficient
- Providing Information and Resources
Certification
- CPT - Certified Personal Trainer
- First Aid/CPR Certified
- LEAP Program (Leveraging Employee Achievement & Potential)
Certified Personal Trainer
ISSA Certified Personal Trainer.
Timeline
Advanced Medical Support Assistant
Dayton VA Medical Center
06.2022 - Current
Patient Access Representative
Kettering Health
08.2021 - 06.2022
Patient Access Representative
Grandview Medical Center
02.2021 - 08.2021
Culinary Associate II, Team Lead
Kettering Health
06.2020 - 02.2021
Front Desk Associate
Holiday Inn
03.2019 - 06.2019
Diet Office
Adena Regional Medical Center
09.2018 - 03.2019
Horizontal Construction Engineer/Team Leader
Army National Guard
05.2010 - 05.2016
No Degree - Healthcare Administration
Ohio University
High School Diploma -
Circleville High School
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