Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emily Burke

Tinley Park,IL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Remote Dispatcher

Comfortmate Heating & Cooling
10.2023 - Current
  • Monitored and tracked dispatch communication systems.
  • Monitored flow of paperwork and directed information to appropriate departments.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked and monitored vehicle performance and maintenance.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Contributed to public safety initiatives through active participation in community events and outreach programs.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Trained new dispatchers on company protocols, contributing to well-prepared team of professionals.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Preserved accurate records of dispatched orders, deliveries and receipts.
  • Implemented new software systems that improved efficiency within dispatch center operations.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
  • Assisted in resolving customer complaints and grievances.
  • Scheduled deliveries and pickups according to customer needs.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Minimized cost of operations by optimizing routes for drivers to align with budget.
  • Consistently met performance metrics for call handling, contributing to overall success of department.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
  • Answered phone calls and responded to customer emails.
  • Developed and implemented customer service policies and procedures.
  • Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
  • Utilized customer feedback to improve customer service.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Provided customers with information on products and services.
  • Stayed up-to-date on relevant industry trends and best practices through continued education and professional development opportunities.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of fleet vehicles.
  • Utilized dispatch software to enter customer orders, deliveries and receipts.
  • Communicated with customers to provide delivery updates and resolution.
  • Managed customer accounts and invoicing.
  • Minimized potential conflicts between responding units by actively monitoring resources allocation.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
  • Streamlined dispatch process by organizing resources and routes, optimizing response efforts.
  • Collaborated with fellow dispatchers to maintain seamless workflow during shift changes.
  • Reduced errors in dispatch logs by implementing thorough double-check system for all entries.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Communicated with warehouse staff to facilitate proper loading and unloading of orders.
  • Received new orders, prepared documentation, and assigned personnel.
  • Closely monitored dispatch board to triage and prioritize over 25+ daily calls.
  • Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
  • Scheduled and organized delivery routes.
  • Facilitated communications between customers and field personnel to answer questions or resolve concerns.
  • Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
  • Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Organized and detail-oriented with strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Skilled at working independently and collaboratively in team environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Learned and adapted quickly to new technology and software applications.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Proved successful working within tight deadlines and fast-paced environment.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Excellent communication skills, both verbal and written.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Developed strong communication and organizational skills through working on group projects.
  • Delivered services to customer locations within specific timeframes.

Shift Lead Supervisor

CVS Pharmacy
08.2023 - 11.2023
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Coordinated cross-functional teams during peak hours or special events to ensure adequate staffing coverage throughout all areas of operation.
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Held monthly financial review with department managers and supervisors.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Developed strong relationships with suppliers for improved negotiation on pricing terms while ensuring timely delivery of necessary inventory items.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Participated in recruitment efforts for new hires, contributing valuable input on candidate selection based on skills assessments and team fit considerations.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Coordinated project workflows for departments.
  • Conducted performance reviews and provided staff with feedback and guidance.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Cultivated professional working relationships with peers and supervisors.
  • Assisted in development of sales strategies, leading to increased revenue generation for business.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Analyzed sales figures and identified areas for improvement.
  • Enforced company policies and regulations with employees.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.
  • Created and implemented strategies for improving operational efficiency and accuracy.
  • Collaborated with other leaders and executives to direct workflow and support operations.
  • Developed and implemented new processes and procedures to streamline operations.
  • Maintained open lines of communication with customers to ensure timely response to inquiries or complaints, fostering loyalty through proactive engagement efforts.
  • Streamlined operational processes for increased productivity and reduced labor costs.
  • Completed daily financial activities and prepared weekly reports for management to inform decision-making.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Established performance benchmarks for staff members, setting clear expectations and providing ongoing support to facilitate achievement of goals.
  • Scheduled staff shifts to secure adequate coverage and productive workflows.
  • Monitored employee performance, providing constructive feedback and coaching as needed to support professional growth and skill development.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
  • Improved distribution efficiency with design, development, and testing of embedded software applications.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Supervised ongoing daily production phases.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Collaborated with management to develop and implement performance improvement plans for underperforming staff members.
  • Toured operating departments daily and made adjustments via department heads.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Regularly reviewed and updated company policies and procedures, ensuring continued alignment with industry trends and legal requirements.
  • Assisted in creation and implementation of annual budget plan and monitored business performance throughout year.
  • Managed daily cash transactions accurately, reducing discrepancies in financial reports while adhering to strict security protocols.
  • Troubleshot equipment to reduce service calls and downtime.
  • Served as liaison between staff members and upper management, facilitating effective communication channels for information sharing and issue resolution.
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Verified cleanliness and maintenance of physical property through inspections and preventive maintenance programs with department managers.
  • Evaluated operational metrics regularly, identifying areas of improvement in efficiency or resource allocation while maintaining high-quality standards across teams.
  • Oversaw loading and unloading of packages in warehouse.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Promoted positive work environment through open communication and effective conflict resolution strategies.
  • Trained and mentored new employees, ensuring smooth onboarding process and seamless integration into team.
  • Implemented cost-saving measures that helped reduce overall expenses without compromising product quality or customer satisfaction rates.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Ensured compliance with company policies, safety regulations, and industry best practices.
  • Managed staff hiring, training and supervision.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Resolved problems, improved operations and provided exceptional service.
  • Self-motivated, with strong sense of personal responsibility.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Organized and detail-oriented with strong work ethic.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Delivered services to customer locations within specific timeframes.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Identified issues, analyzed information and provided solutions to problems.
  • Strengthened communication skills through regular interactions with others.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Proven ability to develop and implement creative solutions to complex problems.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.

Hotel Front Desk Supervisor

Holiday Inn
02.2015 - 05.2017
  • Created and managed accurate occupancy forecasts and budgets.
  • Solicited and reviewed guest feedback and promptly resolved complaints.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Established and upheld high standards, promoting great customer service and assistance to guests.
  • Maintained accurate guest records, safeguarding sensitive personal information in compliance with privacy regulations.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at hotel''s front desk area.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Resolved guest issues promptly, ensuring positive experience for all hotel patrons.
  • Managed inventory of supplies at front desk, ordering additional resources when necessary to maintain efficient operations.
  • Collected room deposits, fees, and payments.
  • Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
  • Implemented successful strategies to increase customer satisfaction.
  • Fostered safe lodging environment with reliable and effective security services.
  • Developed strong relationships with repeat guests by anticipating their needs upon arrival and providing personalized service throughout their stay.
  • Assisted with development and distribution of marketing materials for facility.
  • Supervised daily shift changes, ensuring smooth transitions between staff members at front desk.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Answered phone within 30 seconds throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Developed and implemented promotional strategies to increase occupancy.
  • Assisted in developing promotional strategies to attract new guests and retain existing clientele.
  • Oversaw day-to-day operations of 202 room hotel with staff of 2-3 employees.
  • Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Enhanced guest satisfaction by managing front desk operations and providing exceptional customer service.
  • Conducted regular performance evaluations for front desk staff, identifying areas for improvement and providing constructive feedback.
  • Coordinated with sales department on group bookings, ensuring seamless communication between departments for optimal client experience.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Implemented new reservation system to increase accuracy and convenience for guests during their stay.
  • Supervised team of 10-12 front desk agents and helped to resolve issues arising during shifts.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Maintained professional and presentable front desk area, ensuring guests were greeted with clean and welcoming environment upon arrival.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Monitored occupancy levels, adjusting room rates as needed to maximize revenue potential.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Improved communication among various hotel departments by implementing weekly meetings that focused on collaboration and teamwork.
  • Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
  • Strengthened communication skills through regular interactions with others.
  • Identified issues, analyzed information and provided solutions to problems.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Worked well in team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Provided professional services and support in dynamic work environment.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Applied effective time management techniques to meet tight deadlines.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated creativity and resourcefulness through development of innovative solutions.
  • Developed strong communication and organizational skills through working on group projects.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Worked flexible hours across night, weekend, and holiday shifts.

Education

MBA - Healthcare Management

Salem University
Salem, WV
10.2023

Bachelor of Science - Business Administration And Healthcare Management

Salem University
Salem, WV
04.2023

Skills

  • Route Planning
  • Dispatching procedures
  • Microsoft Office
  • Customer Relations
  • Dispatch Coordination
  • Schedule Coordination
  • Call Center Software
  • Work Crew Dispatch
  • Speech Clarity
  • Calendar and Scheduling Software
  • Repair Scheduling
  • Updating logs
  • Creative Thinking
  • Critical Thinking
  • Dispatching field personnel
  • Dispatch software
  • Customer Service
  • Closing tickets
  • Dispatch Recordkeeping
  • Communication Management
  • Strategy Development
  • Service Requests
  • Workload Management
  • Effective Communications
  • Decision-Making
  • Route Navigation
  • Delegating Work
  • Maintaining call metrics
  • Customer Request Management
  • Route Planning and Adjustment
  • Data Entry
  • Verifying coverage
  • Prioritizing calls
  • Database Maintenance
  • Service planning
  • Customer File Maintenance
  • Service Coordination
  • Excellent Communication
  • Organization
  • Supervision and leadership
  • Troubleshooting
  • Interpersonal Communication
  • Attention to Detail
  • Computer Skills
  • Task Prioritization
  • Relationship Building
  • Good Telephone Etiquette
  • Dependable and Responsible
  • Microsoft Word
  • MS Office

Accomplishments

  • Dean's list all 5 1/2 years of college.
  • National Leadership Society all 5 1/2 years of college.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.
  • Achieved effective and positive results by completing tasks with accuracy and efficiency.
  • Documented and resolved issues which led to positive results for company.

Timeline

Remote Dispatcher

Comfortmate Heating & Cooling
10.2023 - Current

Shift Lead Supervisor

CVS Pharmacy
08.2023 - 11.2023

Hotel Front Desk Supervisor

Holiday Inn
02.2015 - 05.2017

MBA - Healthcare Management

Salem University

Bachelor of Science - Business Administration And Healthcare Management

Salem University

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Emily Burke