Summary
Overview
Work History
Education
Skills
Timeline
Generic

EMILY BURKE

Tinley Park,IL

Summary

Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Substantial experience in managing fleet and personnel operations. Proven track record of effectively coordinating staff and resources for seamless communication. Strong problem-solving skills and commitment to promptly resolving issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Remote Dispatcher

Comfortmate Heating And Air
Mokena, IL
09.2023 - Current
  • Monitored and tracked dispatch communication systems.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
  • Closely monitored dispatch board to triage and prioritize over 25+ daily calls.

Shift Lead Supervisor

CVS Pharmacy
Tinley Park, IL
08.2023 - 11.2023
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted regular inventory checks, maintaining optimal stock levels to meet customer demand without excess waste or surplus.

Administrative Assistant

Tinley Park Convention Center
Tinley Park, IL
02.2015 - 08.2023
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
  • Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
  • Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.

Education

MBA - Business Administration And Management

Salem University
Salem
10-2023

Bachelor of Science - Business Administration And Healthcare Management

Salem University
Salem
09-2022

Skills

  • Dispatch Coordination
  • Service Coordination
  • Data Entry
  • Schedule Management
  • Route Navigation
  • Customer Relations
  • Database Management
  • Database Maintenance
  • Processing orders
  • Database updates
  • Dispatching procedures
  • Dispatch software
  • Customer Service
  • Call Center Software
  • CRM Software
  • Microsoft Office

Timeline

Remote Dispatcher

Comfortmate Heating And Air
09.2023 - Current

Shift Lead Supervisor

CVS Pharmacy
08.2023 - 11.2023

Administrative Assistant

Tinley Park Convention Center
02.2015 - 08.2023

MBA - Business Administration And Management

Salem University

Bachelor of Science - Business Administration And Healthcare Management

Salem University
EMILY BURKE