Emily Burns
Rochester
Summary
Reliable and detail-oriented professional with experience in team leadership, customer service, quality assurance, inventory management and administrative support. Proven ability to work in a fast-paced environment, train employees while solving problems and deliver exceptional customer service.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Residential Cleaner
THE CLEANING AUTHORITY
Penfield, NY
04.2025 - 03.2026
- Utilizing environmental and eco-friendly cleaning supplies
- Dusting, vacuuming, wiping down surfaces and mopping floors
- Using customer service skills to build successful client based relationships
- Strategizing quick and efficient plans when entering residency’s to accomplish tasks in timely fashion
Team Lead Vinyl Installer
EWING LETTERING AND GRAPHICS
Farmington, NY
11.2021 - 11.2024
- Strategize a variety of layouts and designs for clients, resulting in increase in customer satisfaction ratings.
- Methodically prepare and clean vehicles for vinyl application, reducing installation time.
- Execute vinyl installations to exacting specifications, consistently meeting or exceeding client expectations
- Flame and seal finished vinyl installations for durability, resulting in a decrease in rework and warranty claims.
- Apply gold leaf stenciling with precision to vehicles, enhancing brand visibility
- Implement primers and gravel guard for optimal vinyl adhesion, improving installation longevity.
- Utilize wide format printers and cutters proficiently
- Ensure the correct materials are utilized in accordance with work orders
Quality Assurance Specialist
WILBERTS, INC
Ontario, NY
12.2018 - 06.2021
- Efficiently managed Inbound and outbound calls and emails achieving a 95% customer satisfaction rating based on feedback
- Handling office duties including filing paperwork, assisting payroll
- Streamlined clerical and administrative tasks, including account management and bookkeeping
- Oversaw shipping and receiving of parts, reducing errors through improved inventory control measures.
- Documented visual and dimensional inspections and conducted physical testing of incoming parts, maintaining a 98% adherence to quality standards.
- Safely operated company trucks and forklifts, completing loading and unloading responsibilities with zero accidents or incidents.
- Managed online E-Commerce platform and sales operations, leading to a substantial increase in online revenue over the course of two years.
- Identified, labeled, and controlled nonconforming products
- Calculated shipping rates through freight and UPS world ship, optimizing cost efficiency
- Maintained, utilized, handled, and verified inspection, measurement, and testing equipment, and ensuring accuracy
Manager
Tim Horton’s Cafe
Webster, NY
09.2017 - 12.2018
- Recruiting, Training, and scheduling employees to adhere to company standards
- Maintaining high-quality service while addressing customer concerns and feedback
- Monitor inventory levels, order supplies, minimizing waste leading to company budgeting profits
- Manage Budgets, Sales reports, Cash handling, and payroll
- Ensuring cleanliness, food safety and health regulations
- Promotion of special events and implementing strategies to attract consumers
Education
Certificate - Collision Repair
MONROE CAREER CENTER
06-2022
Skills
- Attention to detail — ensures clean, accurate work and polished presentation
- Material & equipment knowledge — understands tools and surfaces to get reliable, high-quality results
- Efficient multitasking — stays productive and organized in fast-paced environments
- Clear communication — works well with guests, coworkers, and supervisors
- Problem-solving — handles unexpected issues calmly and finds quick solutions
- Safety awareness — follows proper procedures when using tools or working around others
- Adaptability — learns new tasks, systems, and workflows quickly
- Customer service — creates positive guest experiences and addresses concerns professionally
Certification
Certificate in Collision Repair
ICAR Platinum Class Certified. Certified in collision repair, vinyl car wrapping, welding and PDR
Timeline
Residential Cleaner
THE CLEANING AUTHORITY
04.2025 - 03.2026
Team Lead Vinyl Installer
EWING LETTERING AND GRAPHICS
11.2021 - 11.2024
Quality Assurance Specialist
WILBERTS, INC
12.2018 - 06.2021
Manager
Tim Horton’s Cafe
09.2017 - 12.2018
Certificate - Collision Repair
MONROE CAREER CENTER
AWARDS
Quality Assurance Award
Quality Assurance Production Of Premium Autoparts
I successfully implemented and maintained rigorous quality assurance standards for premium auto parts. Helping to improve vehicle safety, reliability, and overall product performance. Through careful attention to quality control processes and continuous improvement initiatives, I contributed to extending product lifespan, reducing maintenance issues, and ensuring consistent customer satisfaction. My commitment to delivering high-quality results and supporting strong warranty performance played a key role in achieving operational excellence and earning recognition for outstanding performance.