Emily Burris
Clermont,FL
Summary
Proven professional with a track record of enhancing customer satisfaction at Towne Park LLC., adept in data entry and problem resolution. Excelled in high-stress situations, leveraging active listening and Microsoft Excel skills to improve data quality and customer loyalty. Achieved significant positive feedback through exceptional service and efficient problem-solving abilities.
Overview
9
9
years of professional experience
Work History
Valet
Towne Park LLC.
03.2024 - Current
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Accurately logged incoming vehicles, tracking keys and ticket numbers to prevent confusion or misplaced items.
- Answered guest's questions about property amenities and services.
- Maneuvered vehicles into designated areas to maximize parking capacity.
Boutique Sales Associate
My Favorite Things
02.2020 - 05.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained spreadsheets of data across multiple systems.
- Maintained a high level of accuracy in data entry tasks, resulting in improved overall data quality.
Front Desk Receptionist
Orlando Health
01.2016 - 06.2017
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Education
Medical Assistant Diploma - Medical Assistant
American College For Medical Careers
Orlando, FL05.2016
Skills
- Data Entry
- Problem Resolution
- Call center experience
- Microsoft Excel
- Active Listening
- Problem-solving abilities
- Customer Service
Timeline
Valet
Towne Park LLC.
03.2024 - Current
Boutique Sales Associate
My Favorite Things
02.2020 - 05.2022
Front Desk Receptionist
Orlando Health
01.2016 - 06.2017
Medical Assistant Diploma - Medical Assistant
American College For Medical Careers
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