Summary
Overview
Work History
Education
Skills
Websites
Projects
Timeline
Generic

Emily Burroughs

Mount Pleasant,SC

Summary

Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Patient Access Representative

MUSC Hospital
Charleston, SC
03.2025 - Current
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Organized and maintained records by updating and obtaining both personal and financial information from patients.
  • Coordinated scheduling of appointments across multiple departments to optimize patient care.
  • Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
  • Utilized hospital systems to update patient records, ensuring accuracy and completeness.

Patient Care Coordinator

Charleston Radiologists
Mount Pleasant, USA
04.2024 - 11.2024
  • Registering new patients, collect necessary information, and update existing patient records
  • Managing the appointment booking process for patients, ensuring optimal scheduling at an efficient time
  • Maintaining and organizing patient records in compliance with HIPAA regulations
  • Maintained accurate records of all patient care activities using electronic health record systems.
  • Counselled patients on potential financial liabilities and payment requirements.

Pick and Prep Chef

Lowes Foods
Mount Pleasant, USA
01.2023 - 01.2024
  • Managing time efficiently in a fast-paced environment.
  • Organizing inventory and products by arranging them in an appealing way.
  • Provide excellent customer service using interpersonal skills to understand customer preferences and oversee special requests.

Education

Bachelor of Arts - Psychology

University of North Carolina at Greensboro (UNCG)
Greensboro, NC
12.2023

Skills

  • Patient registration
  • Insurance verification
  • Appointment scheduling
  • Electronic health records
  • HIPAA compliance
  • Phone and email etiquette
  • Team collaboration
  • Conflict resolution
  • Multitasking and organization
  • Strong empathy
  • Critical thinking
  • Adaptability and flexibility
  • Relationship building
  • Workflow management

Projects

Research Methods in Psychology Course, UNCG, 2020, Designed a study on measuring the correlation between social media use and relationship satisfaction., Collaborated with team members creating a quantitative scale to measure relationship satisfaction., Analyzed and interpreted research findings and drew meaningful conclusions.

Timeline

Patient Access Representative

MUSC Hospital
03.2025 - Current

Patient Care Coordinator

Charleston Radiologists
04.2024 - 11.2024

Pick and Prep Chef

Lowes Foods
01.2023 - 01.2024

Bachelor of Arts - Psychology

University of North Carolina at Greensboro (UNCG)

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