Emily Bustillos
Wilmington,CA
Summary
Proven track record of enhancing customer satisfaction and streamlining order processes, as demonstrated at Insta Cart. Skilled in online order fulfillment and renowned for exceptional customer service, I consistently exceed quality goals. Strong work ethic and attention to detail have contributed to significant improvements in efficiency and client relations across various roles. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills with the ability to handle multiple projects simultaneously with a high degree of accuracy. Seek to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Insta Cart Shopper/Driver
Instacart
08.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
- Selected best-quality perishable items such as meat and produce.
- Worked productively with customers to meet order requirements and service expectations.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Conducted price checks for customers, establishing trust and enhancing their overall experience.
Caregiver
Care.com
02.2019 - 11.2022
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
ABA Technician
Bridge For Kids
06.2021 - 09.2021
- Reduced maladaptive behaviors with the implementation of function-based interventions.
- Equipped caregivers to be active participants in intervention through addressing specific goals, delivering coaching sessions and communicating with entire team.
- Conducted functional assessments to identify environmental variables contributing to challenging behaviors.
- Led small group sessions focused on improving social interactions among peers.
- Developed individualized behavior intervention plans to address challenging behaviors and promote positive growth.
- Increased functional living skills through the use of task analysis and systematic instruction techniques.
- Assisted clients in developing effective coping strategies to manage stressors and emotional challenges.
Host and Server
Los Tres
09.2016 - 11.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Consistently upheld company standards and policies, contributing to a positive reputation for the establishment among guests and peers.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Office Assistant
Bishop Montgomery High School
08.2017 - 05.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Maintained and updated office records, both digital and physical.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Edited documents to keep company materials free of grammar errors.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Education
No Degree - Sociology
Los Angeles Harbor College
Wilmington, CA04.2025
High School Diploma -
Bishop Montgomery High School
Torrance, CA05.2018
Skills
- Strong Work Ethic
- Customer Service
- Attention to Detail
- Upbeat and Outgoing Attitude
- Planning and Organization
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
ABA Technician
Bridge For Kids
06.2021 - 09.2021
Insta Cart Shopper/Driver
Instacart
08.2020 - Current
Caregiver
Care.com
02.2019 - 11.2022
Office Assistant
Bishop Montgomery High School
08.2017 - 05.2018
Host and Server
Los Tres
09.2016 - 11.2020
No Degree - Sociology
Los Angeles Harbor College
High School Diploma -
Bishop Montgomery High School
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