Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Emily Bustos

Emily Bustos

Conroe,TX

Summary

Dynamic and results-oriented professional with a proven track record in relationship building and schedule management. Excelled at Kohl's by enhancing customer satisfaction and loyalty through exceptional service and problem-solving skills. Skilled in multitasking and critical thinking, consistently achieving goals with a focus on impactful achievements over routine tasks.

Overview

6
6
years of professional experience

Work History

Dog Sitter

Independent Employer
05.2019 - 10.2024
  • Followed pet care instructions, dietary needs, and medication regimens.
  • Maintained a clean and organized work space for all pet sitting tasks, including cleaning up after dogs during visits or overnight stays.
  • Enhanced clients'' satisfaction by providing attentive and personalized care for their dogs.
  • Contributed to clients'' peace of mind by sending regular updates on their pets, including photos and videos.
  • Exercised animals regularly with walks and rigorous play activities.
  • Prepared food and water following instructions from pet owners.
  • Communicated professionally with pet owners via phone, email, and text.
  • Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
  • Gave medication to pets following guidelines from owners.

Hostess

Applebee's Grill + Bar
08.2021 - 12.2021
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Completed daily side work and opening and closing duties without fail.
  • Took initial drink orders and relayed information to wait or bar staff.

Sales Associate

Kohl's
03.2022 - 08.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Front of House Employee

McDonald's
01.2022 - 04.2022
  • Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
  • Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
  • Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
  • Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
  • Assisted servers with delivering food, filling beverages, and retrieving items for guests.
  • Contributed to team efficiency by promptly completing side work tasks during downtime periods.
  • Balanced daily cash drawers accurately while adhering to proper cash handling procedures set forth by management.
  • Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.

Private Nanny

Independent Employer
06.2023 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.

Education

Associate Of Arts - Elementary School Teaching

Lone Star College
Montgomery, TX

High School Diploma -

Willis High School
Willis, TX
05.2023

Skills

  • Relationship building
  • Schedule management
  • Activity planning
  • Problem-solving
  • Dependable and responsible
  • Time management
  • Organizational skills
  • Critical thinking
  • Multitasking
  • Decision-making
  • Customer service
  • Phone etiquette
  • Detail-oriented
  • Greeting guests
  • Payment processing
  • Teamwork and collaboration
  • Problem-solving skills

Accomplishments

Phi Theta Kappa Honor Society

National Society of High School Scholars

Member of Conroe Jr. Cotillion

Timeline

Private Nanny

Independent Employer
06.2023 - Current

Sales Associate

Kohl's
03.2022 - 08.2022

Front of House Employee

McDonald's
01.2022 - 04.2022

Hostess

Applebee's Grill + Bar
08.2021 - 12.2021

Dog Sitter

Independent Employer
05.2019 - 10.2024

Associate Of Arts - Elementary School Teaching

Lone Star College

High School Diploma -

Willis High School

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Emily Bustos