Emily Butler
Norfolk,VA
Summary
In my 10 years of customer service background I've demonstrated exceptional guest service, sales. and the ability to adapt to various situations with a consistent positive attitude during high volume stress. I'm aiming to apply my diligent and passionate work ethic into achieving company goals; while eagar to learn what it takes to be an asset to this team.
Overview
12
12
years of professional experience
Work History
Server
Swell Raw Bar And Grill
07.2023 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Cultivated warm relationships with regular customers.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Server/Banquet Server
Hot Tuna
09.2022 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Delivered outstanding service even during peak hours or challenging circumstances, receiving commendations from both clients and supervisors alike.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Received praise from management for consistently exhibiting a positive attitude towards work responsibilities despite long shifts or demanding schedules often associated with the industry.
- Adapted to last-minute changes in event schedules or requirements, effectively modifying plans and maintaining service quality without any negative impact on guest experience.
Server/Bartender
Vanny Wings
09.2015 - 06.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Cultivated warm relationships with regular customers.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Server
Ocean View Fishing Pier
06.2012 - 09.2015
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
High School Diploma -
Granby High School
Norfolk, VA06.2012
Skills
- Guest Relations Management
- Guest Engagement
- Strong Work Ethic
- Exceptional Customer Service
- Attention to Detail
- Time Management
- Team Collaboration
- Multitasking Abilities
- Positive Attitude
- Organizational Skills
- Team Leadership
- Warm and Friendly
- Decision-Making
Timeline
Server
Swell Raw Bar And Grill
07.2023 - Current
Server/Banquet Server
Hot Tuna
09.2022 - 07.2023
Server/Bartender
Vanny Wings
09.2015 - 06.2022
Server
Ocean View Fishing Pier
06.2012 - 09.2015
High School Diploma -
Granby High School