Emily Byrd
Bloomington,IN
Summary
Experience managing front desk operations for heavily trafficked offices. Detail-oriented in chart preparation, following established protocol for records retention and security. Collaborative team member, maintaining positive communication and friendly nature.
Overview
4
4
years of professional experience
Work History
Business Assistant
Southern Indiana Smiles
11.2022 - Current
- Provided excellent customer service to create positive experiences and build patient trust.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Processed medical insurance claims and payments.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Dental Clinic Receptionist
University of Southern Indiana, USI
01.2020 - 05.2022
- Greeted visitors, courteously welcomed to clinic and determined reason for visit.
- Accepted payments, scheduled follow-up appointments, provided prescriptions and coordinated appointments with outside specialists.
- Coordinated patient appointments, marked new appointments on calendar, canceled or rescheduled any patient request.
- Conveyed messages from clients via telephone and delivered to appropriate physicians or other personnel
- Answered phone calls, responded to basic questions regarding appointments and clinic operations.
Education
Bloomington High School South
Bloomington, INBachelor of Science - Healthcare Administration
University of Southern Indiana
Evansville, IN05.2022
Skills
- Organization and Time Management
- Medical Recordkeeping
- HIPAA Compliance
- Insurance Billing
- Insurance Verification
- Regulatory Compliance
Timeline
Business Assistant
Southern Indiana Smiles
11.2022 - Current
Dental Clinic Receptionist
University of Southern Indiana, USI
01.2020 - 05.2022
Bloomington High School South
Bachelor of Science - Healthcare Administration
University of Southern Indiana
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