Emily Cabrales-Morales
Glendale,AZ
Summary
Dynamic student with a strong work ethic and exceptional customer service skills, honed at IHOP. Fluent in Spanish, and skilled in guest engagement. Excelled in multitasking and teamwork, enhancing customer satisfaction and productivity. Recognized for resolving customer concerns swiftly, fostering positive relationships, and contributing to a collaborative work environment.
Developed skills in coaching and mentoring within dynamic and collaborative environment. Skilled in program planning, stakeholder engagement, and performance assessment. Seeking to leverage these abilities while transitioning into new field, bringing value to similarly goal-oriented and supportive setting.
Overview
3
3
years of professional experience
Work History
Program Coach
Read Better Be Better
Phoenix, AZ
10.2025 - Current
- Developed individualized reading programs to enhance student literacy skills.
- Monitored program effectiveness through regular assessments and feedback collection from participants.
- Collaborated with educators to align reading strategies with curriculum standards and student needs.
- Implemented best practices in literacy coaching, resulting in improved student outcomes across multiple cohorts.
Data Entry Clerk
Read Better Be Better
Phoenix, AZ
06.2026 - 07.2026
- Entered and maintained data accuracy across multiple databases, ensuring timely updates and retrievals.
- Processed large volumes of information using Microsoft Excel and industry-specific software to streamline operations.
- Reviewed and verified data entries for inconsistencies, enhancing overall data integrity and reliability.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
Server
IHOP
Phoenix, AZ
06.2023 - 06.2026
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Education
Bachelor of Arts - Communications
Arizona State University
Tempe, AZ05-2026
Gifted And Talented Academy At Maryvale High School
Phoenix, AZ05-2022
Skills
- Strong work ethic
- Teamwork and collaboration
- Memory retention
- Bilingual (Spanish: Fluent)
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Data Entry Clerk
Read Better Be Better
06.2026 - 07.2026
Program Coach
Read Better Be Better
10.2025 - Current
Server
IHOP
06.2023 - 06.2026
Gifted And Talented Academy At Maryvale High School
Bachelor of Arts - Communications
Arizona State University