Emily Cacho
Cleveland,OH
Summary
Detail-oriented administrative professional with a proven track record in managing efficient filing systems and streamlining processes to improve workflow. Proficient in Microsoft Office Suite, Excel,Taleo,SAP, and various other computer programs Also, adept at managing calendars effectively. Dedicated to providing superior customer service and fostering a positive work environment for colleagues and clients alike.
Overview
11
11
years of professional experience
Work History
Field Support Center Associate
Tradesmen International
02.2019 - Current
- Handle weekly field employee payroll by conducting time card audits and performing data entry ensuring accurate recording of hours worked and timely processing of payroll
- Manage requests for information and data by efficiently gathering, verifying, and delivering accurate details in response to inquiries, ensuring timely and reliable information flow
- Keen ability to make accurate and quick decisions to resolve customer inquiries and escalate inquiries when needed.
- Strong ability to follow company policy and procedure while still providing exceptional care to clientele
- Proactively identified potential issues or bottlenecks in the workflow process; suggested solutions which were successfully implemented.
- Maintained high levels of confidentiality when handling sensitive client information or financial transactions data.
Human Resource Internship
Tradesmen International
04.2019 - 06.2021
- Assisted in the implementation of a new employee onboarding program, resulting in a 20% increase in overall satisfaction.
- Conducted research and analysis on market compensation trends to ensure competitive salary offers for new hires.
- Managed the HRIS system, maintaining accurate employee data and generating reports for HR metrics analysis.
Environmental Services
Cleveland Clinic
06.2014 - 01.2019
- Performs special cleaning of rooms, disinfects walls, floors and furnishings
- Follows prescribed protocols for maintaining privacy and confidentiality of protected health information in accordance with HIPAA standards and County Policies
- Follows prescribed protocols for safety and infection control.
- Evaluated overall performance of environmental services operations, identifying areas for improvement and implementing changes as needed to ensure continued success in maintaining a clean and safe facility environment.
Education
Associate of Applied Science - Business Administration
Bryant & Stratton College
Parma, Ohio12.2019
Bachelor of Business Administration - General Management
Bryant & Stratton College
Parma, Ohio12.2023
Skills
- Scheduling appointments
- Data entry proficiency
- Document preparation
- Scheduling coordination
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
Timeline
Human Resource Internship
Tradesmen International
04.2019 - 06.2021
Field Support Center Associate
Tradesmen International
02.2019 - Current
Environmental Services
Cleveland Clinic
06.2014 - 01.2019
Bachelor of Business Administration - General Management
Bryant & Stratton College
Associate of Applied Science - Business Administration
Bryant & Stratton College
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