Emily Cagigas
Orlando
Summary
Dynamic professional with a proven track record at Pet Paradise Resort, excelling in sanitation protocols and enhancing customer satisfaction. Leveraged problem-solving skills and animal handling expertise to significantly improve facility cleanliness and pet well-being. Demonstrates exceptional multi-tasking strength and patience, ensuring high standards of care and service.
Diligent with solid background in animal care. Proven track record in maintaining clean and safe kennel environments and providing compassionate care to animals. Demonstrated ability in handling various breeds and sizes while ensuring their health and well-being through proper feeding and exercise routines.
Overview
6
6
years of professional experience
Work History
BOH Team Member
Pet Paradise Resort
06.2023 - Current
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Collaborated with FOH staff to ensure seamless communication between parents and the dogs needs.
- Enhanced food quality for customer satisfaction, adhering to proper food handling procedures.
- Reduced the risk of accidents by closely supervising play areas and promptly addressing any signs of aggression or distress in dogs.
- Gave animals proper attention to promote secure environment in owner's absence.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
Kennel Technician
Best Friends Pet Hotel
11.2022 - 06.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
BOH Team Member
Pet Paradise Resort
11.2019 - 09.2022
- Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
- Boosted overall team morale with regular communication and collaboration in a fast-paced environment.
- Gave animals proper attention to promote secure environment in owner's absence.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Supported overall facility cleanliness by regularly sanitizing dog spaces and equipment to maintain a healthy environment.
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
Sales Associate
Kipling USA
06.2019 - 11.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
Associate of Arts - Marketing
Valencia College
Orlando, FL01-2026
High School Diploma -
Pembroke Pines Charter High School
Pembroke Pines, FL06-2018
Skills
- Sanitation procedures
- Sanitation protocols
- Problem-solving skills
- Stock production
- Patience and resilience
- Listening skills
- Animal handling expertise
- Multi-tasking strength
- Care monitoring
Accomplishments
I was a member of the Girl Scout Organization from 2011 to 2018
Languages
English
Native or Bilingual
Timeline
BOH Team Member
Pet Paradise Resort
06.2023 - Current
Kennel Technician
Best Friends Pet Hotel
11.2022 - 06.2023
BOH Team Member
Pet Paradise Resort
11.2019 - 09.2022
Sales Associate
Kipling USA
06.2019 - 11.2019
Associate of Arts - Marketing
Valencia College
High School Diploma -
Pembroke Pines Charter High School
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