Summary
Overview
Work History
Education
Skills
Career Overview
Affiliations
Timeline
Generic

Emily Caldwell

Raleigh,NC

Summary

Skilled bartender with background in crafting classic and innovative cocktails, managing bar operations, and delivering exceptional customer service. Demonstrated ability to maintain high levels of cleanliness and organization while multitasking in fast-paced environments. Strong interpersonal skills ensure memorable guest experiences and foster repeat business. Successfully increased bar revenue through effective upselling techniques and efficient inventory management.

Overview

6
6
years of professional experience

Work History

Bartender

Walkons Sports Bistreaux
Tuscaloosa, AL
09.2022 - Current
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Developed good working relationships with fellow employees through effective communication.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.

Walkons

ServerLine CookBartender
Tuscaloosa, AL
09.2022 - Current
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Took orders from customers accurately and in a timely manner.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Implemented feedback from customers to improve service quality and menu offerings.
  • Stayed informed about daily specials, new menu items, promotions.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided excellent customer service to ensure satisfaction.

Host

Bricktops
Birmingham , AL
05.2022 - 08.2025
  • Ensured compliance with health and safety regulations within the restaurant.
  • Took reservations over phone and in person.
  • Greeted guests upon arrival and provided them with menus.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Answered phones promptly to record and confirm reservations.
  • Distributed menus to guests, led to tables and gave initial information about service staff or specials.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.

Host

On Tap Bar & Grill
Vestavia Hills, AL
08.2019 - 02.2020
  • Took reservations over phone and in person.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.
  • Answered telephone to provide dining information and take reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.

Education

Bachelor of Arts - Criminal Justice

University of Alabama
Tuscaloosa, AL
12-2025

High School Diploma -

Vestavia Hills Highschool
Vestavia Hills, AL
05-2021

Skills

  • Time management abilities
  • Customer service
  • Outgoing personality
  • Customer relationship building
  • Fast learner
  • Problem-solving abilities
  • Cash handling and management
  • Reliability
  • Organizational skills
  • Promote sales
  • Multitasking Abilities
  • Excellent communication

Career Overview

I am a dynamic and dedicated with over 7 years of experience in the restaurant industry, having worked in various roles since the age of 15. I am known for being friendly, outgoing, and highly attentive to customer needs, ensuring exceptional service and customer satisfaction. A quick learner with a strong work ethic, able to adapt to new challenges and thrive in fast-paced environments. I am committed to delivering outstanding results while fostering positive relationships with both customers and team members.

Affiliations

RISE

2018-2021

Dedicated participant in RISE, an annual event at Vestavia Hills High School. This event focused on raising funds and awareness for cancer research and support. Collaborated with peers to organize fundraising activities, promote the event, and create an engaging experience for the community. Through RISE, I helped raise awareness for cancer prevention, supported those affected by the disease, and contributed to the collective effort of making a positive impact. This experience enhanced my teamwork, communication, and event planning skills, while also deepening my commitment to charitable causes.

Rebel Up Club

2019-2021

Member of Rebel Up Club, a high school organization dedicated to supporting and empowering special needs children. Collaborated with peers to assist students with schoolwork, organize and lead engaging activities, and provide guidance during field trips. Committed to fostering a positive and inclusive environment, helping students build confidence and skills while forming meaningful connections. Gained valuable experience in teamwork, communication, and leadership through this rewarding role.

Timeline

Bartender

Walkons Sports Bistreaux
09.2022 - Current

Walkons

ServerLine CookBartender
09.2022 - Current

Host

Bricktops
05.2022 - 08.2025

Host

On Tap Bar & Grill
08.2019 - 02.2020

Bachelor of Arts - Criminal Justice

University of Alabama

High School Diploma -

Vestavia Hills Highschool

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