Emily Campbell
Levittown,PA
Summary
Proven track record in enhancing customer satisfaction and streamlining kitchen operations, as demonstrated at SeaWorld Parks & Resorts. Skilled in kitchen staff coordination and food safety compliance, with a knack for fostering high-quality service. Achieved significant improvements in service efficiency and culinary standards, leveraging both leadership and technical abilities.
Overview
4
4
years of professional experience
Work History
Server
Firebirds Wood Fired Grill
Yardley, PA
11.2024 - Current
- Served food and beverages to patrons and confirmed complete orders.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Followed health safety guidelines when preparing and serving food products.
- Accurately recorded orders on cash register and point-of-sale system.
Server
Brick House Tavern + Tap
Princeton, NJ
01.2024 - 11.2024
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Took orders from customers accurately and in a timely manner.
- Greeted guests and provided menus.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Assisted in training new servers.
- Addressed complaints to kitchen staff and served replacement items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Server
Red Robin
Hamilton, NJ
10.2022 - 12.2023
- Delivered food orders promptly and courteously.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided exceptional service to high volume of daily customers.
- Implemented feedback from customers to improve service quality and menu offerings.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Food Runner
Outback Steakhouse
Fairless Hills, PA
11.2022 - 04.2023
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured that all orders were correct before leaving the kitchen area.
- Greeted guests with friendliness and professionalism.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Followed proper sanitation guidelines when handling food products.
- Performed daily pre-shift side work duties such as restocking supplies, polishing silverware.
Assistant Culinary Manager
SeaWorld Parks & Resorts
Langhorne, PA
07.2021 - 11.2022
- Prepared high-quality dishes in accordance with culinary standards.
- Oversaw dishwashing operations to maintain high standards of cleanliness and hygiene.
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Supervised culinary staff to ensure efficient kitchen operations.
- Managed opening and closing procedures to ensure smooth daily operations.
Education
Associate of Applied Science - Radiology
Bucks County Community College
Newtown, PA08-2022
Skills
- Kitchen staff coordination
- Food safety compliance
- Scheduling
- Employee monitoring
- Dish preparation
- Equipment sanitation
- Food portioning
- Cash register operation
- Transaction recording
- Transaction processing
- Order fulfillment
References
References available upon request.
Timeline
Server
Firebirds Wood Fired Grill
11.2024 - Current
Server
Brick House Tavern + Tap
01.2024 - 11.2024
Food Runner
Outback Steakhouse
11.2022 - 04.2023
Server
Red Robin
10.2022 - 12.2023
Assistant Culinary Manager
SeaWorld Parks & Resorts
07.2021 - 11.2022
Associate of Applied Science - Radiology
Bucks County Community College
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