Summary
Overview
Work History
Education
Skills
Websites
Certification
Affiliations
Timeline
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Emily Campbell

Schaumburg,IL

Summary

Experienced project management professional with a track record of promoting team collaboration and achieving results. Skilled in strategic planning, risk management, and stakeholder communication. Acknowledged for reliability, adaptability and decision making in dynamic environments. Prepared to lead projects to successful outcomes aligned with business objectives. Continuous improvement mindset and utilization of proven problem solving methodologies.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Senior Project Manager, Tech Ops

United Airlines
09.2024 - Current
  • Tech Ops Senior Project Manager, spearheading high impact projects including Starlink, Elevate and CX; ensuring alignment with organizational goals and timely execution across numerous functional teams
  • Mapped end to end milestones, tasks, responsible owner, duration and dependencies resulting in a holistic view of the project lifecycle from envision through execution phase including Network and Fleet Strategy, Finance, Engineering, Procurement, Materials, and Strategic, AVM, and EA Planning.
  • Presented regular status reports to leadership during Fleet Configurations and Steering Committee meetings; providing insights into progress made toward achieving key milestones, identified and mitigated risks, and escalated potential impacts to key metrics when appropriate
  • Built, led and mentored a team of project and EA planning specialists, fostering a culture of collaboration and accountability with a focus on professional development through regular coaching and performance feedback

Vice President, Continuous Improvement

JP Morgan Chase & Co.
01.2022 - 01.2024
  • Led action work out sessions with 40+ participants to map current state processes, conduct root cause analysis, brainstorm solutions, and report-out findings to leadership
  • Co-lead of a multi-year project to implement technology solutions and streamline a key collateral process, reduce cycle time, and increase the ability to pledge securities to a federal program
  • Facilitated virtual listening tours with participants from various departments across multiple regions within the line of business; categorize feedback by theme and create workstreams to address pain points and resources required to resolve
  • Developed change management plans for internal processes; identified key stakeholders and influencers, engagement, communications and implementation strategies, and measures results
  • Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes

Director, Operations and Process Improvement

AAR Corp
01.2021 - 01.2022
  • Project Management for startup of new MRO facility in Nagpur, India ultimately resulting in issuance of FAA repair station certification
  • Led enterprise-wide projects with cross-functional work teams and navigated complex stakeholder dynamics
  • Established mechanisms to prioritize and communicate KPI goals and results, through use of data visualization; developed solutions to address performance gaps
  • Facilitated Quality and Safety Audits to undercover root cause and abate high-risk exposures and enhance sharing of best practices
  • Led change management efforts for large-scale system implementation

Senior Manager, Operations

AAR Corp
01.2016 - 01.2021
  • Led and facilitated over 20 cross-functional teams in business improvement projects, with an emphasis on enhancing quality, safety, business performance and cost reduction. Multiple projects worked simultaneously.
  • Collaborates with senior leadership on business practice standardization, including development and implementation of management systems to enhance investigations, root cause corrective action, risk analysis, and process planning.
  • Continuous Improvement team leader for 14 locations. Developed and implemented a standardized Continuous Improvement Plan including project governance, reporting framework, roles and responsibilities, and training requirements. Serves as mentor for internal Green Belt certification.
  • Conducts investigations for Safety Management System and Safety Risk Management events, recommends actions for resolution to senior leadership.
  • Serves on corporate communications’ central branding team; provides guidance on corporate identity for 7 locations and within the team at corporate headquarters.
  • Researches, selects and implements employee suggestions for improvement and efficiency of operations

Operations Support Manager, MRO Group

AAR Corp
01.2010 - 01.2016
  • Led continuous improvement teams on Lean projects; identified opportunity areas, implemented best practices, and developed KPIs to identify internal/external quality and drive bottom-line growth.
  • Standardized operations and oversaw continuous improvement projects across 6 airframe maintenance facilities; delivered cost savings of $170k+ annually and reduced onboarding from 5 days to 16 hours.
  • Oversaw launch of 3 MRO facilities; built relationships with local government, prepared FAA certification documentation, coordinated operations, and prepared communications statements.
  • Designed and led training to increase awareness and preventative measures regarding safety concerns, human factor errors, and procedural non-compliance.
  • Developed a quality and forms manuals, and training for a major customer to ensure all documents were compliant for federal regulatory review.
  • Managed preferred vendor policy; reviewed proposals, negotiated contracts, and selected vendors. Maintained relationships and contracts with 15 plus labor services providers.

Portfolio Manager, Aircraft Sales and Leasing

AAR Corp
01.2007 - 01.2010
  • Served as point of contact for approximately 40 leased aircraft and 5 joint venture partners; oversaw lease compliance tracking and assisted technical team with condition review of returned leased aircraft.
  • Led lease management software implementation; trained employees, customized report building, and managed change requests, troubleshooting, and new software updates.
  • Built relationships with industry publications and negotiated ad placement and rates for marketing materials.

Education

Master of Business Administration -

Keller Graduate School of Management
Schaumburg, IL

Bachelor of Science - Marine Biology

California State University
Long Beach, CA

Skills

  • Project lifecycle management
  • Cross-functional team leadership
  • Risk identification and mitigation
  • Operational efficiency and process optimization
  • Talent development and mentorship
  • Scenario planning and forecasting
  • Continuous improvement culture building
  • Key stakeholder identification and engagement
  • Lean Six Sigma Black Belt

Certification

  • Lean Six Sigma Black Belt, Illinois Business Innovation Services, Warrenville, IL, 01/01/16
  • Lean Six Sigma Green Belt, Northern Illinois University, Naperville, IL, 01/01/15
  • Environmental Health and Safety Specialist Training, AAR Corp, Wood Dale, IL, 01/01/18
  • OSHA 30 Hours Certificate, OSHA, Wood Dale, IL, 01/01/18

Affiliations

  • International Aviation Women’s Association
  • Women in Aviation
  • X-Network Women’s Business Resource Group

Timeline

Senior Project Manager, Tech Ops

United Airlines
09.2024 - Current

Vice President, Continuous Improvement

JP Morgan Chase & Co.
01.2022 - 01.2024

Director, Operations and Process Improvement

AAR Corp
01.2021 - 01.2022

Senior Manager, Operations

AAR Corp
01.2016 - 01.2021

Operations Support Manager, MRO Group

AAR Corp
01.2010 - 01.2016

Portfolio Manager, Aircraft Sales and Leasing

AAR Corp
01.2007 - 01.2010

Master of Business Administration -

Keller Graduate School of Management

Bachelor of Science - Marine Biology

California State University

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