Emily Canseco
Cleveland,TN
Summary
Proactive Cashier and past server with comprehensive experience in customer service and cash handling and dealing with people professionally. I'm skilled in resolving transaction issues, maintaining organized work environments, and building strong customer relationships. I prioritize reliability, excellent communication, and a strong work ethic to drive customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Cashier
Cracker Barrell Old Country Store
11.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
Server
Fuji Teriyaki Express
01.2022 - 04.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with phone/checkbook to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Showed capability of multitasking with side work, hosting, taking to go calls and serving
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Cleveland State Community College
Cleveland, TN05.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Cashier
Cracker Barrell Old Country Store
11.2023 - Current
Server
Fuji Teriyaki Express
01.2022 - 04.2022
High School Diploma -
Cleveland State Community College
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